Service Asset and Configuration Manager

Role : SMO – Service Asset and Configuration Manager

Required Technical Skill Set : Hands On in ServiceNow Asset and Configuration Management Module, CMDB, ITOM

Desired Experience Range : 7-12 yrs. in Service Asset and Configuration Manager

Location of Requirement : Pune, Chennai

Desired Competencies (Technical / Behavioral Competency)

Must-Have

Knowledge and experience of Service Management / Operation process and its environment.

Knowledge of the ITIL framework as well as high level of IT technical competence.

Experience in CSDM & Service Mapping.

Basic knowledge of Application Lifecycle and Environments.

Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization / project.

Knowledge on Planning & Forecasting.

ITIL foundation, ITIL intermediate- Service Design (SD) Planning

Good-to-Have

Knowledge and experience of Agile / Lean / Six sigma methodologies and their application

ITIL certified

Role descriptions / Expectations from the Role

Govern end to end lifecycle of all Asset / CI’s

Assist the SACM process owner with process enhancements & Changes and CMDB and configuration item scope definition

Help to define and maintain CI attributes

Execute CI identification activities to coordinate and manage compliance to CI identification / registration procedures

Perform verification and audit activities to ensure that changes to the CMDB data are recorded and authorized

Maintaining of high level of correctness, completeness and compliance of Assets & CIs

Co-ordinate and deliver SACM training, best practice advice and guidance

Perform any other tasks that organization or process owner required