Technical Delivery LeadFortive • Mumbai, Maharashtra, India

Technical Delivery Lead

Fortive • Mumbai, Maharashtra, India

30+ days ago

Job description

Description

Role Overview

We are looking for a hands-on Technical Delivery Lead to own daily Salesforce support with the help of a Salesforce support admin to ensure consistent high-quality delivery. Beyond support this role serves as a key coordination point between our India and US based remote Salesforce technical team and its various workstreams.

While support is the primary focus the role extends beyond ticket management. The Technical Delivery Lead will also scope and execute smaller technical initiatives (e.g. automation tech debt cross-functional fixes). They will act as the technical lead and delivery owner for the support workstream balancing daily operational needs with forward-looking improvements across the Salesforce ecosystem.

The ideal candidate brings hands-on Salesforce expertise strong technical leadership within globally distributed teams and the ability to elicit and translate business needs into scalable solutions. This role requires clear communication across time zones and teams and a strong sense of ownership over platform quality delivery and process improvement.

Key Responsibilities

Support Leadership & Delivery

Lead the day-to-day technical operations of the salesforce support workstream including request triage / routing task delegation and ensuring SLA adherence.
Review incoming tickets for completeness and technical feasibility ensure prioritization is aligned with business needs and route or scope work accordingly.
Serve as the technical escalation point for complex issues raised by team members.
Monitor work queues review ticket updates and drive accountability for timely and high-quality delivery.
Own and improve support processes to streamline operations enhance response quality and ensure consistent timely delivery of Salesforce solutions.

Solution Design & Development

Elicit and translate business and stakeholder requirements into Salesforce solutions using both declarative and programmatic approaches (Flows Apex LWC etc.).

Own and deliver technical solutions for non-sprint work such as automations permission changes data fixes or small enhancements.

Contribute to process improvements that reduce manual work increase ticket throughput and align with Salesforce best practices.

Special Projects & Tech Debt

Independently drive small to medium-sized initiatives that fall outside core support or major projects (e.g. system clean-up automation improvements refactoring legacy workflows).

Proactively identify technical debt or inefficiencies in the platform and propose remediation paths.

Team Coordination & Quality Assurance

Guide and mentor team members on Salesforce development practices business context and delivery quality.

Review and validate the support teams work for completeness standards adherence and platform fit.

Coordinate release planning and deployment readiness for support-driven changes ensuring documentation and testing are complete.

Cross-Team Collaboration

Act as a liaison between support stream enhancements team and project teams working to improve coordination and collaboration across our broader team.

Provide updates on support capacity performance metrics and risks or blockers.

Compliance & Audit Support

Partner with the IT Compliance Manager to support SOX compliance efforts related to the Salesforce platform.

Generate and validate user access and permissions reports as part of recurring audits and access reviews.

Respond to audit requests and provide supporting evidence (e.g. change logs deployment records user access history) in a timely and accurate manner.

Required Skills & Experience

5 years of experience in Salesforce development platform administration or technical delivery roles

Strong hands-on experience with Salesforce configuration (Flows validation rules etc.) Apex Lightning Web Components and platform tools

Prior experience coordinating or leading Salesforce teams including triage delegation and delivery tracking

Demonstrated ability to work across both support / ticket streams and project environments

Experience managing SLA-bound work queues and balancing competing inbound requests

Familiarity with integration concepts (AppExchange REST APIs middleware tools) and ability to troubleshoot data flows across systems

Strong communication and documentation skills especially when working across distributed teams

Comfortable working in Agile or hybrid delivery models with business stakeholders and technical partners

Preferred Qualifications

Salesforce certifications such as Administrator Platform App Builder Platform Developer I or II Service Cloud Consultant Sales Cloud Consultant or similar

Experience with Salesforce DevOps tools (e.g. Flosum Copado Gearset AutoRABIT)

Exposure to related systems such as Certinia (FinancialForce) marketing automation platforms (HubSpot Marketo) or integration middleware (Boomi etc)

Experience working in a follow-the-sun support model

Strong understanding of Salesforce security permission models and best practices for enterprise platform governance

Key Skills

Forklift,Customer Service,Organizational skills,Basic Math,Dealership Experience,Laundry,SyteLine,Warehouse Experience,Dispatching,Personal Injury Law,Translation,Project Coordination

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Technical Lead • Mumbai, Maharashtra, India

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