Assistant Manager - WebsalesConfidential • Delhi, India
Assistant Manager - Websales
Confidential • Delhi, India
25 days ago
Job descriptionPartner Digital Eco-System Integration & Management Understand partners digital eco-system & existing customer value lifecycle to identify business opportunities for sale of general insurance line of product. Create business requirement document based on the partners requirement for new product deployment on partners portal. Collaborate internally with various teams ( Operations team, IT team , Underwriting tam , legal & compliance team & product team ) to convert the business requirement for new product into deployment on partners digital eco-system ( website , mobile application ). Participate with partner on periodical basis discuss on IT concerns , policy issuance issues , changes in current line of product & capture the requirement for resolution by internal concerned team & provide status update to partner on development. Participate with partner to appraise on regulatory changes in existing product & ensure same is getting capture on partner digital eco-system by testing & sig-off from internal teams ( IT / Underwriting / Operations). Address the production system issues by doing root cause analysis & provide solution by identifying the right source for issue ( either at partners system or BAGIC systems ) & ensure the live systems are seamless for future policy issuance. Partner Relationship Management Conduct periodical meetings with partner to appraise on business target achievement & gap; understand the root cause of system / operational issues & ensure resolution by developing / providing solutions to assist partner in achieving targets. Capture business report / MIS requirement (float statements, claims register, premium reports, business gap report) from partner & co-ordinate with IT team to automate the requirement & flow to concerned partner teams. Participate with partner to understand training need of partner associates regards to various products & co-ordinate internally with training team to plan training roadmap for the training program. Provide resolution, by coordinating with internal teams ( underwriting / operations ) , for business not getting through on digital platform due to non adherence to auto underwriting norms & ensure policy issuance TAT is met. Revisit existing processes & identify opportunities to improve current SLA's / TAT's to better service standards. Customer Relationship Management Co-ordinate with internal operations team for the resolution of endorsement requests raised by customer with partner customer service team.
Receive customer grievances / post policy issuance issues / claims issues from partner customer service team & co-ordinate with internal concerned teams ( claims / customer service / underwriting / operations / IT ) for resolution to customer & partner within TAT.
Skills Required
Root Cause Analysis, partner relationship management
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Assistant Manager • Delhi, India
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