Sales Trainer - Banking / NBFC

Job Title : Sales Trainer

Experience : 5-9 Years

Location : Mumbai

Department : HR (Learning and development )

Travel : Yes [Pan India]

Reporting Manager

VP-Talent and development

Job Manager-Sales Training

Grade-Manager / Senior Manager

We are seeking a skilled Sales Trainer to develop and deliver comprehensive training programs for call center and field sales teams across India, focusing on sales skills, product knowledge, and communication. This role is essential for building a scalable sales training infrastructure and enhancing sales performance.

Design and deliver sales training : Create interactive modules covering soft skills such as communication, negotiation, objection handling, and sales pitching, alongside detailed product and process training for new and existing sales staff.

Coaching and evaluation :

• Provide personalized coaching by analyzing client interactions, identifying performance gaps, and offering actionable feedback to improve sales effectiveness.
• Training development and infrastructure : Collaborate with subject-matter experts to maintain up-to-date training content, customize methods for diverse teams, lead onboarding and ongoing learning, and support building digital training infrastructure.
• The role will involve extensive travel across the country.
• A proactive mindset and readiness to contribute to the building of a scalable, modern sales training infrastructure are key to success in this role.

Key roles and & Deliver Training :

Coaching & Evaluation :

Product & Process Mastery :

Customization & Evaluation :

Onboarding & Ongoing Development :

Training Infrastructure Support :

Skills and behavioral competencies needed :

Training Facilitation :

Communication Skills :

Product Learning Agility :

Content Development :

Collaboration :

Analytical Thinking :

Good to have" skills-preferred but not mandatory-

Voice & Accent Coaching : Familiarity (if not direct experience) in voice modulation, accent neutralization, and call etiquette training methodology, for call center staff.

Qualifications & Experience :

Education : Bachelor's degree; training certifications preferred.

(ref : iimjobs.com)