Senior IT Solutions Manager

Position Title : Senior Manager, IT Applications

Location : BITS Mumbai Campus

Experience Required : ~15 years

Reporting To : VP – IT

Role Overview

The IT Application Manager will be accountable for managing and ensuring seamless operations of all academic, administrative, and enterprise IT applications at the BITS Mumbai Campus. This includes oversight of Salesforce CRM & Admissions, Student Information System (SIS), Learning Management System (LMS), Library Management System, Financial ERP, HRMS , and other mission-critical applications. The role will involve driving efficiency, integration, security, and innovation in technology solutions that support faculty, staff, and students.

Key Responsibilities

Application Management & Operations

• Manage the end-to-end lifecycle of enterprise applications (deployment, configuration, upgrades, integration, performance optimization).
• Ensure high availability, reliability, and security of all academic and administrative applications.
• Oversee issue resolution, incident management, and root cause analysis for application-related problems.

Stakeholder Engagement

Strategic Planning & Governance

Team Leadership & Vendor Management

Integration & Data Management

Qualifications & Experience

Key Skills & Competencies