Customer Training Manager

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.

The Customer Training Manager is responsible for the delivery of Instructor Led Training for LinkedIn Sales Solutions customers. The trainer will drive customer success at scale by providing customers live and on-demand product industry and skill-based training. This person will sit on the APAC Customer Learning Team and report directly to the Senior Manager for APAC Customer Learning

Responsibilities

Deliver live and on-demand instructor led training via a variety of modalities and technologies

Facilitate instructor-led classroom and virtual training to end-user customers and partners on a regular schedule across regions and globally

Partner with Customer Learning Team and fellow trainers to ensure consistent processes programs and customer experience globally

Partner with internal subject matter experts (Customer Success Managers Customer Learning Consulting team members insights consultants Solutions Product etc.) to develop a deep understating of LinkedIn products and customers

Update training materials as directed

Review feedback and identify opportunity for improvement on an ongoing basis

Recommend changes to training materials and facilitation design

Maintain participant records (e.g. registration test scores evaluations and attendance)

Prepare training reports (e.g. weekly progress reports and training summaries)

Qualifications : Basic Qualifications

3 years in aCustomerTraining or learning and development environment

Experience deliveringILT / vILTlearning programs

Knowledge in adult learning principles both inside and outside of traditional classroom environments

Preferred Qualifications

3 years direct work experience in a training capacity including external training as well as internal curriculum development and execution

Professional and confident public presence; experience commanding large audiences as a trainer and / or speaker in both virtual and in-person settings

Suggested Skills

Communication

Training Delivery

Collaboration

Additional Information :

India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers including individuals with disabilities. For more information on our equal opportunity policy please visit Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants : Work :

Employment Type :

Full-time

Key Skills

Car Driving,Apache,Import,Back Office Operations,Accident Investigation

Experience : years

Vacancy : 1