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Senior Training Manager

WorkIndiaBengaluru, Karnataka, India

3 days ago

Job description

About WorkIndia :

WorkIndia started with One & Only One Purpose - To provide jobs to the underprivileged of India who lack access to basic necessities and resources.

Our Vision is “To Provide meaningful livelihoods to the 25.8 Cr blue-collar individuals of India and now the 120 Cr blue-collar individuals on this planet”.

Far too many individuals are deprived of access to meaningful job opportunities thanks to untrustworthy, opaque & inefficient systems of hiring. WorkIndia is here to change that - through a 100% automated, tech-driven, marketplace for blue-collar hiring.

WorkIndia has achieved a scale of 2.8 Crore registered job seekers, 1.7 million registered employers, 3.1 million interview calls and 110k+ hires happening through the platform per month, entirely driven through technology.

Role Overview :

We are looking for a dynamic and experienced Manager - Training who will be responsible for developing and delivering effective training programs for our sales teams and ensuring consistent quality in communication, process adherence, and performance. This role requires a hands-on leader with deep sales knowledge, excellent coaching skills, and a strong understanding of metrics-driven performance improvement.

Roles and Responsibilities :

Design and implement training programs (Product, Process, Soft Skills, Sales Techniques) tailored for new joiners and existing sales teams
Conduct regular training needs analysis and refreshers to improve performance
Monitor, assess, and improve the quality of customer interactions across all channels
Evaluate team performance using key metrics such as Conversion Rates, Call Quality, Compliance, etc.
Deliver feedback and coaching to improve communication, sales pitch, and adherence to process
Collaborate with Sales, HR, and Ops teams to align training with business goals
Prepare reports and present insights to leadership on training effectiveness and quality improvement

Key Skills :

Minimum 3+ years of hands-on experience in Sales, preferably in a tele-sales or B2C setup

At least 5+ years of proven experience in training and quality, especially for customer-facing or sales teams

Data-driven mindset with proficiency in performance metrics analysis

Strong communication, presentation, and interpersonal skills

Ability to assess performance gaps and design targeted interventions

Hands-on experience with CRM & Telephony Systems and Quality Tools is a plus

Location : HSR Layout in Bangalore

Working Days : 6 Days a Week

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Training Manager • Bengaluru, Karnataka, India