Operations LeaderMy Indian Things • Bengaluru, Republic Of India, IN
Operations Leader
My Indian Things • Bengaluru, Republic Of India, IN
1 hour ago
Job descriptionOversee daily operations across Measurement, Design, Production, Quality Check, Dispatch, Installation, Rectification, and Client Handover . Build and enforce SOPs for all departments – Sales, Design, Logistics, Production, Installation. Ensure correct tagging and client status updates across DoubleTick / ERP. Maintain cross-department alignment and daily check-ins. 2. End-to-End Project Management Own project lifecycle from measurement to installation. Create and manage timelines, dependencies, vendor planning , and installation calendars. Approve measurement notes, site readiness, and post-measurement videos as mandatory. Ensure 100% documentation : notes, next steps, dates, photos & videos. 3. Vendor & Installer Management Build and manage vendor / installer network (wallpaper, panels, blind, vertical garden). Negotiate and maintain quality standards, timelines, and payment terms. Solve escalations : delays, damages, travel allocation, reinstallation. Track vendor performance and reliability metrics. 4. Quality Control & Issue Resolution Ensure delivery meets MIT’s quality benchmarks : print quality, colors, measurements, installation finish. Follow MIT’s 24–48 hour rectification policy . Conduct root-cause analysis for issues (measurement, vendor error, client error) and maintain reports. 5. Client Experience Ensure smooth communication with clients during operations phase. Handle escalations professionally with empathy + solution-first mindset. Ensure frequent updates via WhatsApp and email during the project cycle. Conduct final quality checks before handover. 6. Team Management & Culture Lead Operations Executives, Logistics, Field Experts & Installers. Conduct weekly performance reviews, training, and upskilling. Build a strong, emotionally intelligent, supportive team culture. Improve team productivity, reduce errors, and create ownership-driven work. 7. Systems & Scaling Optimize production capacity and timelines. Improve efficiency in : Daily operation trackers Material planning Vendor allocation Delivery schedules Installation SLAs Integrate automation, AI workflows, and dashboards. Required Skills & Experience 5–10+ years experience in operations / project management (preferably interiors, printing, execution, logistics). Strong ability to manage fast-paced, multi-project environments. Excellent leadership, communication & conflict-resolution skills. Strong understanding of SOP building, vendor management, installation planning , and production workflows. Tech-friendly : DoubleTick, CRM tools, Google Sheets, dashboards, WhatsApp-based communication. Detail-oriented with strong problem-solving and decision-making. Ability to handle clients with maturity and empathy. What We Value at MIT Speed + Quality + Ownership Clear communication Documentation & discipline Emotional intelligence Respectful, women-led culture Learning & growth mindset Ability to think like a founder Client-first approach Bangalore (On-site) Monday–Saturday 10 : 00 AM – 6 : 30 PM Flexibility during critical installations
My Indian Things (MIT), Bangalore
Position : Director of Operations
Department : Operations, Production, Installation, Logistics, Client Delivery
About My Indian Things
My Indian Things (MIT) is a Bangalore-based design & execution powerhouse transforming residential, corporate, and educational spaces through custom wallpapers, 3D panels, vertical gardens, blinds, and end-to-end interior storytelling . We work with schools, corporates, cafés, global clients (Dubai, Mauritius, USA, Saudi Arabia), and premium homes.
We are a young, women-led, fast-growing brand , scaling from a café redesign spark to a ₹1.2 Cr+ design execution company—built on quality, speed, emotions, and systems.
Role Summary
The Director of Operations is the backbone of MIT’s delivery engine.
You will oversee end-to-end execution :
- Lead the Operations, Logistics, Measurement, Production, Vendor, Installation & QC teams
- Build systems, SOPs, timelines, and cross-department coordination
- Ensure MIT’s signature speed + quality + experience in every project
- Optimize workflows, reduce errors, and scale capacity
This role requires high ownership , decision-making, leadership, empathy, and the ability to manage multiple complex projects across India and internationally.
Key Responsibilities
1. Operations Leadership
Location & Timings
Create a job alert for this search
Operation • Bengaluru, Republic Of India, IN
Related jobs
)
Operations Lead
Flock AI • Bangalore, IN
Flock is building the future of 1 : 1 personalized commerce.We're a venture-backed AI-powered visual commerce partner built specifically for the retail industry.
Our platform creates lifelike AI-gener...Show more
Last updated: 16 days ago • Promoted
Operations Leader
MSI • Bengaluru, Republic Of India, IN
MSI is a world leader in gaming, content creation, business & productivity and AIoT solutions.Bolstered by its cutting-edge R&D capabilities and customer-driven innovation, MSI has a wide-ranging g...Show more
Last updated: 22 days ago • Promoted
Operations Lead
Mount Talent Consulting Pvt Ltd. • Bengaluru, Republic Of India, IN
Experience in management consulting with focus on shared services / GBS / functional operating models, in shared services design, global operating models, organization structuring, or large-scale t...Show more
Last updated: 30+ days ago • Promoted
DataCenter Operations Lead
Tata Consultancy Services • Bengaluru, India
Datacenter Operations Lead – Job Description.Location : Bangalore, Hyderabad, Chennai.Lead and govern Datacenter operations aligned with ITIL V4 and Industry delivery standards.Ensure seamless deliv...Show more
Last updated: 22 days ago • Promoted
End-to-End Operations Leader
Z47 Portfolio Company • Bengaluru, Republic Of India, IN
As Category Lead, you’ll be responsible for driving end-to-end operational excellence — from vendor management and production planning, logistics, and cost optimization.
You’ll bridge design, sourci...Show more
Last updated: 7 days ago • Promoted
Digital Operations Leader
Indegene • Bengaluru, Republic Of India, IN
We are a technology-led healthcare solutions provider.We are driven by our purpose to enable healthcare organizations to be future-ready.
We offer accelerated, global growth opportunities for talent...Show more
Last updated: 17 days ago • Promoted
Business Operations Leader
RK Group • Bengaluru, Republic Of India, IN
We are looking to hire an experienced Chief of Staff (CoS) who would be able to help the top leadership work cohesively on strategizing / solving group level issues.
.CoS would be reporting to one of...Show more
Last updated: 17 days ago • Promoted
Technical Operations Lead
ClearTrail Technologies • Bengaluru, IN
Computer Science, Information Technology, or a related field.We are seeking a highly skilled and experienced.The ideal candidate will have a strong background in Linux system administration, incide...Show more
Last updated: 30+ days ago • Promoted
Strategic Operations Lead
Magnit Global • Bengaluru, Republic Of India, IN
The Operations Manager is responsible for managing the daily operations and strategic management of their designated account(s).
You will lead the on-site Magnit team and act as a role model for exc...Show more
Last updated: 9 days ago • Promoted
Sales Operations Leader
IHX - A Perfios Company • Bengaluru, Republic Of India, IN
This role drives revenue predictability, execution discipline, CRM hygiene, and cross-functional coordination across the Provider business.
It is a strategic Revenue Operations function requiring st...Show more
Last updated: 2 days ago • Promoted
Operations Excellence Lead
Royal Brothers • Bengaluru, Republic Of India, IN
Hybrid (Bengaluru HQ + frequent city travel).Royal Brothers is India’s first and largest bike rental company, revolutionizing urban mobility since 2015.
With operations across multiple cities, our m...Show more
Last updated: 4 days ago • Promoted
Automation Operations Lead
AXA • Bengaluru, Republic Of India, IN
Bachelor’s degree in Information Technology, Computer Science, or a related field;.Minimum 15+ years of experience in automation operations, IT service management, or process optimization, with at ...Show more
Last updated: 4 days ago • Promoted
Coworking Space Operations Lead
Worko • Bengaluru, Republic Of India, IN
This role is with a partner company, which is a fast growing co-working space.We are looking for a Head of Operations to work closely with the Co-Founder (COO) and take ownership of the end-to-end ...Show more
Last updated: 2 days ago • Promoted
Strategic Operations Leader
Best Buy India • Bengaluru, Republic Of India, IN
Foster a collaborative culture that values transparency, feedback, and mutual respect.This role will act as a subject matter expert of the India office.
Provide recommendations to create or improve ...Show more
Last updated: 30+ days ago • Promoted
Operations Project Lead
Worko • Bengaluru, India
This role is with a partner company, which is a fast growing co-working space.We are looking for a Head of Operations to work closely with the Co-Founder (COO) and take ownership of the end-to-end ...Show more
Last updated: 1 day ago • Promoted
Lodging Operations Leader
Shangri-La Bengaluru • Bengaluru, Republic Of India, IN
As a Director of Operations, We Rely on You To.Lead and motivate a team of staff, ensuring that all departments work together to deliver exceptional guest experiences.
Respond to guest complaints an...Show more
Last updated: 10 days ago • Promoted
Technical Operations Lead
Enterpret • Bengaluru, Republic Of India, IN
Enterpret is redefining how businesses understand and act on customer feedback.We’re building an AI-native platform that centralizes feedback from every source—surveys, reviews, support tickets, co...Show more
Last updated: 24 days ago • Promoted
Team Operations Lead
Publicis Global Delivery (PGD) • Bengaluru, Republic Of India, IN
Maintenance team by ensuring smooth day-to-day operations.The ideal candidate will have strong coordination skills, experience managing team capacity and workload, and the ability to track performa...Show more
Last updated: 11 days ago • Promoted