Team Lead

Job Description :

The ATL / TL (PSG – Event Builder) position in Client Services at Cvent involves managing a team of Project Consultants to ensure Service Level Agreements (SLAs) are met and client satisfaction is maintained. The role includes identifying expansion opportunities, managing project pipelines with a focus on timeliness and quality, and collaborating on project management aspects such as scope, cost, risk, and time. Responsibilities also cover quality assurance through audits, conducting performance evaluations, and improving team efficiency and internal processes.

Key Responsibilities :

• Manage a team of Project Consultants and ensure Service Level Agreements (SLAs) are met.
• Identify expansion opportunities for current services and additional service opportunities for existing clients.
• Manage the pipeline of projects, maintaining service levels such as timeliness, quality of deliverables, and client satisfaction.
• Collaborate with the team to establish and evaluate project management aspects including scope, cost, risk, and time management.
• Perform quality checks by auditing calls and builds, provide feedback to team members, and drive client satisfaction.
• Conduct monthly and quarterly business reviews with the team manager.
• Write and conduct performance evaluations and work towards improving team efficiency.
• Help develop and improve internal processes.
• Understand Cvent products thoroughly to support the team effectively.
• Coordinate daily operational needs with internal departments such as HR, Operations, and Talent Acquisition.

Qualification :