Director of BPO Solutions

We are seeking experienced professionals to lead BPO Solutioning efforts within Banking & Financial Services for one of our esteemed clients.

Location : Hyderabad / Chennai / Bengaluru

Years of experience : 18+ Years

Key Responsibilities :

• Lead the development of winning BPO solutions for the above-mentioned sector RFPs / RFIs including effort estimation, commercials, and delivery models.
• Architect BPO solutions leveraging omnichannel, AI / ML, RPA, and speech analytics platforms.
• Act as a strategic advisor during client discussions and solution walkthroughs.
• Collaborate with sales, delivery, and domain consulting teams to articulate value propositions and differentiators.
• Drive bid defense presentations, capability demonstrations, and pricing negotiations.
• Liaise with delivery, technology, workforce management, and transformation teams to validate solutions.
• Work closely with partnership / alliance teams to incorporate third-party tools / platforms into solution designs.
• Stay abreast of emerging trends in CX, customer expectations, and competitive landscape.
• Continuously innovate solution frameworks to enhance competitiveness and relevance.

Required Skills & Experience :

For further information, kindly reach out to us at ruchita.khole@credencehrservices.com