SAP CRM Functional Analyst

Description :

Job Title : SAP CRM Functional Consultant

Job Summary :

We are seeking a highly skilled and experienced SAP CRM Functional Consultant to join our dynamic ERP team. The successful candidate will be responsible for implementing, configuring, and supporting SAP CRM modules, ensuring seamless integration with core SAP systems such as ECC and S / 4HANA. The role demands deep functional knowledge, hands-on configuration expertise, and a strong ability to translate business needs into scalable and sustainable SAP CRM solutions.

The consultant will be involved in end-to-end project lifecycles including requirement gathering, solution design, configuration, testing, training, and post-implementation support. The position requires close collaboration with business stakeholders, cross-functional teams, and technical developers to ensure the delivery of high-quality CRM solutions aligned with organizational goals.

Key Responsibilities :

• Perform end-to-end functional configuration and customization in SAP CRM modules - Sales, Service, and Marketing.
• Engage with business users to analyze requirements, document business processes, and translate them into detailed functional specifications.
• Conduct unit testing, integration testing, regression testing, and UAT to validate CRM functionalities and business workflows.
• Work closely with ABAP and middleware teams to support enhancements involving BADI, BAPI, workflows, and user exits.
• Configure and validate CRM Middleware components to ensure accurate and consistent data replication between SAP ECC and CRM systems.
• Provide post-implementation support, troubleshoot production issues, and resolve functional discrepancies reported by business users.
• Develop functional design documents (FDDs), configuration documentation, test case scripts, and process flow diagrams.
• Lead or participate in requirement workshops, blueprinting sessions, and training sessions for key business users.
• Support integration with SAP SD, MM, FI, and other third-party applications as per project requirements.
• Ensure compliance with SAP best practices, system governance, and change management procedures.
• Participate in system upgrades, patch testing, and release management activities.

Required Skills and Experience :

Experience : 58 years of strong hands-on experience as an SAP CRM Functional Consultant (Sales, Service, Marketing modules).

Core Expertise :

Testing & Validation :

Process Knowledge :

Preferred Qualifications :

Soft Skills :

Education :

Work Location : Employment Type :

Full-Time / Permanent

(ref : hirist.tech)