Regional Director

Job Description :

• P&L ownership for the business unit.
• Drive acquisition of SMEs, mid-sized companies, and large enterprises, converting them into paid members on the IndiaMART platform.
• Develop and execute the Annual Operating Plan (AOP), covering customer growth, revenue targets, and cost optimization.
• Optimize cost of customer acquisition (COCA) to ensure efficient investment and sustainable growth.
• Design and implement robust customer engagement processes to drive platform usage and maximize client value.
• Foster a strong customer-centric culture within the team to boost renewal rates and upsell higher-value solutions.
• Gather and analyze customer requirements, collaborating with the product team to define feature enhancements and bundled offerings aligned with market needs.
• Build and lead a high-performing team focused on advising clients on digital promotion strategies and developing long-term partnerships.
• Devise competitive product and pricing strategies to increase customer acquisition and market penetration.
• Ensure seamless customer onboarding by coordinating cross functionally with key stakeholders across pre-sales (product, data, training) and post-sales (verification, production) functions.
• Define performance metrics, sales incentive programs, and promotional schemes to enhance the productivity and effectiveness of the client servicing team.
• Lead both business and support functions, ensuring alignment towards shared goals and consistent delivery of service excellence

Key Skills :

Experience and Education :