Technical Support Engineer

About Cyware

Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware’s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed security teams. Cyware is widely deployed by enterprises, government agencies, and MSSPs, and is the leading threat intelligence sharing platform for global ISACs and CERTs.

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About the Role

We are looking for a motivated and customer-focused Technical Support Engineer with 2 to 3 years of experience in providing technical assistance and troubleshooting. The ideal candidate will have strong problem-solving skills, hands-on experience with Linux systems, and a solid understanding of cyber security concepts. Knowledge of Python or scripting will be considered an advantage.

Key Responsibilities :

• Provide technical support to customers via email, chat, and remote sessions
• Diagnose, troubleshoot, and resolve product or environment-related issues within defined service level agreements
• Handle incident management, escalation cases, and perform root cause analysis
• Collaborate with engineering teams to reproduce and resolve complex technical problems
• Document solutions, create knowledge base articles, and contribute to process improvement
• Support customer onboarding, upgrades, and integration activities as needed

Required Skills and Qualifications :

Preferred or Good to Have