ServiceNow FSO Implementation Lead

Job Title - ServiceNow Financial Services Operations (FSO) Specialist

Job Type - Onsite (Riyadh) KSA (Long-term project)

Experience - 5+ years of ServiceNow Technical Experience

Job Description :

We are seeking a highly skilled Senior ServiceNow FSO Consultant to lead the design, implementation, and optimization of Financial Services Operations solutions on the ServiceNow platform. This role is ideal for professionals with deep domain expertise in financial services and hands-on experience with ServiceNow’s FSO suite, including Case Management, Customer Service Operations, and Financial Product Servicing.

Key Responsibilities :

• Lead end-to-end implementation of ServiceNow FSO modules, including requirements gathering, solution architecture, configuration, and deployment.
• Collaborate with business stakeholders to translate financial services processes into scalable ServiceNow workflows.
• Design and implement solutions for :
• Financial product servicing (e.G., loans, deposits, investments)
• Customer onboarding and KYC
• Disputes and claims management
• Regulatory compliance and audit workflows
• Integrate FSO with other ServiceNow modules like CSM, ITSM, and Risk & Compliance.
• Customize UI policies, business rules, client / server scripts, and flow designer workflows.
• Provide technical leadership and mentorship to junior consultants and developers.
• Conduct client workshops, demos, and training sessions.
• Ensure adherence to ServiceNow best practices and governance standards.

Required Qualifications :

Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.

Certifications :