Food And Beverage Manager

Position Title : Food & Beverage Manager Reports To : General Manager

Company : Quorum, Gurgaon

Experience : 7 - 10 years

The Food & Beverage Manager is responsible for overseeing the daily operations of all F&B outlets including the restaurant, bar, and private events. This role ensures exceptional guest experiences, drives team performance, maintains profitability, and upholds brand standards in service and operations.

Key Responsibilities

1. People Management

Lead and mentor the F&B team to deliver high service standards.

Conduct regular performance reviews and ongoing feedback sessions.

Identify training and development needs and support upskilling.

Foster a collaborative and respectful team environment.

Set clear expectations and recognize high performance.

2. Operational Excellence

Oversee day-to-day operations, ensuring quality and consistency.

Uphold all SOPs and ensure compliance with FSSAI and internal guidelines.

Address guest concerns promptly and professionally.

Work closely with other departments for smooth coordination, especially for events.

• Attend weekly operations and management meetings;

conduct briefings at least twice a week.

Stay updated on industry trends and conduct regular competitor benchmarking.

3. Guest Experience

Ensure exceptional service that aligns with brand standards.

Anticipate member needs and tailor experiences accordingly.

Handle guest complaints with a sense of ownership and resolution-focus.

Continuously enhance service through coaching and team development.

4. Revenue & Cost Management

Monitor and optimize costs, including food, beverage, and inventory.

Upsell offerings and drive initiatives to improve revenue per cover.

take action to stay on target.

Understand and apply budgetary controls and P&L insights.

Streamline workflows to balance efficiency with service excellence.

Key Skills & Qualifications

Degree / Diploma in Hospitality Management or a related field.

Proven experience (7–10 years) in managing F&B operations in premium hospitality environments.

Strong communication, leadership, and team management skills.

Excellent understanding of F&B service, inventory control, and cost optimization.

Comfortable working flexible hours including weekends and evenings.

Strong grasp of hygiene, safety, and compliance standards.