Admission Counsellor-Working Professional

JOB SCOPE

The ideal candidate for this role is a proven sales performer adept in direct-to- consumer consultative sales who excels at working with high ticket size products.

The F2F Admission Counsellor will conduct in-person consultations with walk-in or pre-scheduled learners. The role involves providing tailored career guidance, showcasing course offerings, and converting leads to enrollments through a high-touch, consultative sales approach.

RESPONSIBILITIES & DUTIES

Understand learners' career aspirations and recommend suitable upGrad programs.

Conduct in-person career counselling sessions, building rapport and trust with prospects.

Tailor counseling discussions based on the learner’s education background, professional experience, and future career aspirations, providing program recommendations that are customized, and data driven.

Close enrolments and achieve revenue targets through effective follow-ups and counselling.

Manage the complete sales lifecycle for assigned leads, including initiating contact, conducting product demonstrations, closing sales, and nurturing post-sales relationships.

Maintain a comprehensive database of lead interactions within the CRM system, offering continual feedback to the marketing team to enhance lead quality.

Candidates with a track record of handling high RPU or affluent customer segments are preferred.

BASIC ELIGIBILITY CRITERIA

Minimum of 2 to 5 years of B2C sales experience,

Prior experience in field sales [Preferred].

• Minimum graduation or above, with qualifications from relevant backgrounds preferred :

For Data / Tech / AI programs : Engineering, Computer Science, BCA.

For Management programs : BBA, Management, BSc, BCom & any other graduation program.

Currently working in the capacity of an individual contributor.

SKILLS

Excellent written and verbal communication skills, including strong interpersonal and presentation abilities.

Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.

Ability to persuade learners towards enrolling in courses while ethically influencing their decisions.

Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.

KEY PERFORMANCE INDICATORS

Number of walk-ins handled and conversion rate.

Daily face to face counselling sessions (average 3–5 sessions / day).

Achievement of weekly revenue and enrolment targets.

Timeliness and accuracy of CRM updates and feedback logs.