Voice Coach

Understanding of English grammar – Parts of Speech, Subject Verb Agreement rules and Articles.

2.Conducting Training Needs Analysis and Training Needs Identification

3.Quartile management?

4.Conducting Root Cause Analysis – 5 Why technique

Desired Profile -

• At least 2-3 years of relevant experience as a voice coach or trainer.
• Must have conducted email, call or chat audits, and have knowledge of different feedback mechanisms

Sandwich model, GROW model, etc.)

resolution, interpersonal skills, etc.

For CL10 :

1.Understanding of English grammar – Subject Verb Agreement rules, Tenses and Transliterations.

2.Different feedback mechanisms, particularly the GROW model.

3.Training Needs Identification and Analysis, Root Cause Analysis and Quartile Management.

4.Sounds in English – Vowel sounds (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates,

Plosives, Nasal).

5.Manner of articulation and Place of articulation of English sounds.

6.How would you train new hires on English sounds? How would you correct sound corruptions? What are

some common sound corruptions in people from different regions of India, and how would you correct them?

South – v / w, East – v / b, z / j, s / sh, North – incorrect syllable stress, West – s / sh)

Desired Profile -

grammar and voice & accent.

Sandwich model, GROW model, etc.)

skills, etc.