CGI - Voice SME Lead

Job Description :

• Voice SME Lead for projects related to a SIP (Session Initiation Protocol) and modernization of the voice infrastructure using Cisco, CUCM and UCCE, as well as support within a Cisco WebEx Cloud Calling / Contact Center environment.
• Support Unified Communications integration and interoperability for multiple applications and platforms.
• Act as subject matter expert and point of escalation for daily support activities for network voice including but not limited to IPT, SIP, IVR, Call Routing, and Call Center call flows.
• Work with Telecom suppliers to diagnose line / circuit issues, troubleshoot and coordinate with vendors for repair.
• Support Michelin's Unified Communication infrastructure.
• Consult and work collaboratively with internal departments and vendors, including global teams, to deliver a quality call experience for our customers. Partner with Collaboration Architects and network SMEs to ensure voice / video services run optimally across the Michelin ecosystem. Partner with end user Collaboration Architects and Engineers to ensure voice / video services run optimally across the Michelin network
• Identify and mature improvement opportunities that modernize all Unified Communications platforms and services. This includes identifying solutions to replace POTS and land line services with modern, cost efficient services.
• Perform IP network analysis and monitoring to insure peak performance and quality of the voice traffic.
• Provide leadership in voice configurations, policies, and routing over WAN-SDWAN infrastructure.

ref : hirist.tech)