Customer Success Insights Lead - Chennai

Introduction :

Do you want to be part of a team redefining how freight is moved more efficiently and sustainably across the globe? If “Yes!”, ALPHA Augmented Services is the right fit for you.

Most supply chains are fast-moving and complex. ALPHA improves supply chain efficiency by optimizing how orders are placed, products are packed, and freight is shipped. Our mission is to use cutting-edge technology and the power of data to assist organizations in significantly reducing logistics costs and improving their carbon footprint.

Think AI-powered Tetris meets Ikea-like 3D instructions for global supply chains.

At ALPHA, you will be responsible for deeply understanding business challenges and working with different areas of the organization to create scalable solutions.

Innovation is our primary focus – so you will be expected to learn quickly, think creatively, plan strategically, execute / communicate efficiently, and iterate rapidly. Our environment is dynamic, collaborative, cross-functional, and cross-cultural. So, if you like pushing the boundaries of existing norms until new & improved norms are established, join our team.

The Role :

As a Customer Success & Data Insights Manager at ALPHA, you will be the trusted partner to our enterprise clients – owning the relationship, guiding them through transformation, and ensuring they realize the full value of their logistics data.

This role blends account management and data-driven insights : you will consolidate and interpret supply chain data from freight forwarders and customers, transforming it into actionable intelligence. You will work directly with senior stakeholders to drive visibility, smarter decisions, and measurable improvements in cost efficiency and environmental impact.

Reporting to ALPHA’s COO, you will also collaborate with ALPHA’s extended management, operations, data, and technology teams to help shape scalable solutions and product capabilities that address real-world logistics challenges.

Key Responsibilities :

• Client Relationship Management : Own and grow client relationships, engaging senior stakeholders and ensuring long-term success. Act as the trusted partner who understands customer needs and guides them through their data-driven transformation journey.
• Data Insights & Analysis : Go beyond surface-level KPIs by diving deep into large, complex logistics datasets – often thousands of rows across multiple freight forwarder and customer files. See the forest through the trees : identify patterns, resolve anomalies, and translate raw data into clear insights that drive visibility, smarter decision-making, and operational improvements. This role is for someone who lives and breathes data and thrives on turning complexity into clarity.
• Customer Onboarding & Scaling : Lead the onboarding of new solutions, ensuring clients are smoothly integrated onto ALPHA’s platforms and processes. Support customers as they scale up usage, adopt new features, and expand into additional geographies or business units – making the growth journey seamless.
• Cross-Functional Collaboration : Work closely with ALPHA’s operations, data, and technology teams to co-create dashboards, reporting, and scalable solutions. Partner with management to ensure customer needs also shape the evolution of ALPHA’s products and capabilities.
• Issue Resolution : Serve as the connector between customers and ALPHA’s internal teams to resolve data and process challenges. Tackle issues at the root cause and ensure client trust through accuracy, consistency, and proactive communication.
• Best Practice Development : Codify learnings into playbooks, rules, and frameworks that can be replicated across multiple enterprise accounts, ensuring ALPHA scales with consistency and excellence.