Lead – Cloud Operations & Reliability

We are seeking a Cloud Operations Lead to support a leading IT R&D organization in Kolkata. This role ensures the stability, performance, and security of cloud-based systems while driving operational excellence through proactive monitoring, incident management, automation, and capacity planning. You will lead cross-functional teams, optimize cloud resources for cost efficiency, and champion automation to reduce manual effort and improve reliability.

Key Responsibilities

Cloud Operations & Reliability

• Manage day-to-day operations across production, staging, and development cloud environments within an R&D context.
• Ensure high availability of services through robust monitoring, alerting, and incident response processes.
• Lead root cause analyses (RCA) and post-mortem reviews to drive continuous improvement.
• Implement observability practices including logging, tracing, and metrics for proactive issue detection.
• Oversee patch management and maintenance to ensure systems remain secure and up-to-date.

Automation & Optimization

Security & Compliance

Team Leadership & Collaboration

Vendor & Stakeholder Management

Required Qualifications

Education & Experience

Technical Skills

Soft Skills

Preferred Qualifications

Key Success Metrics

99.9%).