Customer SupportConfidential • India

Customer Support

Confidential • India

26 days ago

Job description

Job Description : Customer Support

Role : Customer Support
Designation : Junior Analyst
Work Location : Mangalore
Shift : 9 hours per day, with shift changes every month. (Should be open for rotational shifts)

About Us

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

Role Overview

As a Technical Support Engineer, you will be the frontline hero for our customers helping them resolve issues related to website management, hosting, and network protocols. This entry-level role offers an excellent opportunity to gain hands-on experience in web technologies, network troubleshooting, and customer support. You'll interact with international customers via live chat, offering solutions and guidance in a fast-paced environment.

Who you are & what you'll need to succeed.

Experience : 0-1 years in Customer Service or similar capacity, preferably on an IT platform

Educational Qualifications : Graduate from any stream. Any Engineering or BSc (IT or Computers) preferred

Must be customer-focused and willing to do whatever it takes to resolve customer issues Strong customer interaction skills and ability to work in a variety of customer situations Outstanding written and verbal communication skills

Ability to solve complex problems quickly, inventively, and resourcefully

Good working knowledge of computers and the internet; strong ability to develop new skills

Should be able to provide project foresight in tracking, interpreting, and resolving issues and aiding software implementation

Strong attention to detail

Avid internet user, with a strong inclination towards technology

Highly motivated and energetic team player, with excellent interpersonal skills. Must be willing to work in rotational shifts

Roles & Responsibilities

T1 agents must action all the tickets flowing to Salesforce Tier1 Tray within 1 hour of ticket received.

Based on the request from users T1 agents must understand the queue / issues and provide resolution to fix.

T1 agents must work on all products set up tickets like, User sign in issues, mobile access issues and also work on Ad hoc task within the timeline provided by client to complete those tasks.

For some complex technical tickets related toT2 must be raised to T2 tray for further resolution

Recognizes both basic and advanced problems, conducts research, provides resolutions and follows up with users as needed, escalating more complex cases to the appropriate team.

Meet and exceed established benchmarks and expectations.

Stay current on all key support topics, including product knowledge and required technical and soft skills.

To follow the instructions provided by lead / manager

To report status on day-to-day activities to lead / manager

Why Join Us

Impactful Work : Make a real difference by helping customers solve their technical problems.

Innovative Environment : Work with cutting-edge technology and be part of a forward-thinking company.

Supportive Team : Join a team that values your contributions and supports your growth.

Skills Required

Salesforce, Web Technologies, Network Troubleshooting, Internet, Computers

Create a job alert for this search

Customer Support • India

Related jobs

SaaS Customer Support

Confidential • India

AI campaign assistance, and more.This is a full-time remote role for a Technical Customer Support at Plusvibe.This person will be responsible for providing technical support to users, ensuring cust...Show more

Last updated: 19 days ago • Promoted

Customer Support Engineer

Solis • Republic Of India, IN

The person will be responsible for online telephonic support to customer technical queries received from.Timely updates on customer complaints via the ticketing tool (Freshdesk) or any other system...Show more

Last updated: 30+ days ago • Promoted

Customer Support Expert

WNS • Pune, Republic Of India, IN

The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists. Communicate with customers via phone, email a...Show more

Last updated: 2 days ago • Promoted

Customer Support Lead

Poshmark • Chennai, Republic Of India, IN

Poshmark is looking to hire a Lead Associate who will be part of our community and customer service team.We’re looking for someone with a passion for helping and coaching others who can fully integ...Show more

Last updated: 20 days ago • Promoted

Customer Support Specialist consultant – E-commerce Marketplaces (German Market)

House Of Luma • India, India

Job Title : Customer Support Specialist – E-commerce Marketplaces (German Market).Engagement : Consultant Contractual.Budget : ₹30,000 / month (non-negotiable). This role will be responsible for settin...Show more

Last updated: 5 days ago • Promoted

Customer Support

NDA • India, India

We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project. At least a Bachelor's degree in any discipline.Excellent communication skill...Show more

Last updated: 16 days ago • Promoted

Customer Support Process Expert

Infosys BPM • Republic Of India, IN

Customer Support - Process Specialist - International Voice Support.Full-time | Night Shifts | Rotational Week Offs.Any Full-Time Graduate (15 years of formal education). We are looking for enthusia...Show more

Last updated: 1 day ago • Promoted

Customer Support Representative

Investment Banking & Private Equity Institute® (IBPEI) • India, India

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients.If y...Show more

Last updated: 7 days ago • Promoted

Head Customer Support

iCliniq • India

We are looking for an experienced Head of Customer Support to lead and scale our customer support, customer success, and doctor–patient relationship operations. The ideal candidate will have strong ...Show more

Last updated: 8 hours ago • Promoted • New!

International Voice (Customer Support)

TRDFIN Support Services Pvt Ltd • India

We’re Hiring – PUMA Voice Process | Noida (Sector 135).Looking to start or grow your career in an international voice process?. Here’s an exciting opportunity with PUMA Voice, one of our premium acc...Show more

Last updated: 3 days ago • Promoted

Customer Support Specialist

hcl-technologies • Chennai, Republic Of India, IN

MEGA WALK-IN interview at HCLTECH-FRESHER.AM To 3PM on 24 & 25 Nov'25 _Voice Process @ HCL Ambattur campus Banking Domain. Work Location : HCL Ambattur & HCL Sholinganallur Elcot.Interview Mode : Face...Show more

Last updated: 5 days ago • Promoted

Process Optimization Lead - Customer Support

Eclerx Services Limited, Mumbai, Maharashtra • Pune, Republic Of India, IN

Lead and manage a team of customer service representatives to ensure exceptional service delivery and achievement of performance targets. Provide ongoing coaching, training, and feedback to team mem...Show more

Last updated: 7 days ago • Promoted

Customer Support Professional

upGrad Rekrut • Republic Of India, IN

The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and...Show more

Last updated: 2 days ago • Promoted

Customer Support Manager

AiSensy • India

AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group...Show more

Last updated: 8 days ago • Promoted

We Are Hiring For Customer Support International Voice - Pune

Infosys BPM • Pune, Republic Of India, IN

Greetings from Infosys BPM Ltd.We are hiring for Customer Support International Voice Process in Pune.Please find below Job Description for your reference : . Customer Support - International Voice).C...Show more

Last updated: 30+ days ago • Promoted

Senior Customer Support Engineer

StitchFin • India, India

StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show more

Last updated: 22 days ago • Promoted

Customer Support Specialist

Oolio • India

Job Title : Customer Support & Product Specialist | Level 1 Support.Domain : POS & Payments (Hospitality Tech).Work from Office with Flexible Day Off’s | 5 days a week. We are seeking a customer-focus...Show more

Last updated: 3 days ago • Promoted

Customer Support Specialist

Wonderchef Home Appliances Pvt Ltd. • Republic Of India, IN

Wonderchef is the leader in the kitchen appliances and cookware industry.It is a professionally driven organization backed by private equity investors. Chef Sanjeev Kapoor is the brand ambassador an...Show more

Last updated: 7 days ago • Promoted