Customer Service ExecutiveupGrad Rekrut • Mumbai, Maharashtra, India
Customer Service Executive
upGrad Rekrut • Mumbai, Maharashtra, India
15 hours ago
Job descriptionStrong English communication is mandatory Hindi / regional language proficiency is an added benefit Customer service mindset with active listening skills Problem-solving ability & confidence on calls Basic computer knowledge
Location : Vile Parle, Mumbai
Work Mode : On-site | Rotational Shifts | 6 Days Working
Industry : Banking / Financial Services
Job Function : Customer Service / Support / Operations
Experience : 0–3 Years
Employment Type : Full-time
Role Overview
We are looking for enthusiastic and customer-focused professionals to support phone banking operations for a leading private sector bank. This role involves handling customer calls, resolving queries, and offering suitable banking products while ensuring a seamless service experience.
Key Responsibilities
- Manage inbound customer calls related to banking products & services
- Provide accurate information and ensure timely resolution
- Assist with account-related inquiries, service requests & transactions
- Maintain call logs, compliance standards & data security
- Upsell relevant banking products based on customer needs
- Ensure customer satisfaction on every interaction
Skills & Competencies Required
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Customer Service Executive • Mumbai, Maharashtra, India
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