Program ManagerConfidential • Mumbai
Program Manager
Confidential • Mumbai
30+ days ago
Job description20+ years of experience in overall managed service delivery Core Strength - Program Delivery Management, IT Infrastructure outsourcing, ITIL Knowledge, People management, Contract and Financial management Very strong understanding of current infrastructure concepts with the proven ability to manage servers, virtualization, storage, data centres and monitoring Proven leadership skills with the ability to develop and communicate the program objectives and ensure its successful execution. Responsible for overall managed service delivery and SLA Compliance. Periodically track and assess the managed services risks and develop plans to mitigate them. Prepare and review status reports and present the same to customer. Ensure all the SLA and Under Pinning Contract with reference to Infrastructure services are appropriate and updated Customer complaints - Closure of all customer complaints within SLA. Ensure month on month improved User Satisfaction Survey Rating Service delivery assurance to ensure maximum service availability and performance to customer s infrastructure. Driving and implementing operations services strategy in order to achieve performance and quality. Knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues Ensure continual improvement in customer satisfaction, delivering higher value services and productivity Manage day-to-day 24 / 7 operations to exceptional levels of service in excess of business expectations. Participates in client presentations and discussions to present the technical solution. Very strong understanding of current infrastructure concepts with the proven ability to manage servers, virtualization, storage, data centres and monitoring Manages the service delivery within agreed financials / budgets Collaborate effectively, resolving conflicts and ensuring follow through with cross-functional teams Strong problem-solving and analytical skills leveraging all available resources Exceptional verbal and written communication Participate in Change Advisory Board, and major Incident and Problem reviews
Skills Required
Problem-solving, Analytical Skills
Create a job alert for this search
Program Manager • Mumbai
Related jobs
Associate Program Manager
Confidential • Mumbai
The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions.
He / she must be able to identify discrepancies and p...Show more
Last updated: 30+ days ago • Promoted
Program Manager, E-Learning Delivery (Contract)
vueverse. • Mumbai, IN
Program Manager, E-Learning Delivery (Contract Role).The Program Manager will lead the end-to-end delivery of a multi-module Life Sciences learning content development program.The role is responsib...Show more
Last updated: 3 days ago • Promoted
Program Manager
Saplings HR • Mumbai, Maharashtra, India
Urban Employment Program (UEP).Retail, Hospitality, Office Assistance) and secure employment through both in-centre and partner-led models across Delhi, Bengaluru, Hyderabad, Chennai, and Pune.Amaz...Show more
Last updated: 5 days ago • Promoted
Program Manager - Services
Confidential • Mumbai, India
Changing the world through digital experiences is what Adobe's all about.We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital exper...Show more
Last updated: 30+ days ago • Promoted
Program Manager
MyData Insights Pvt Ltd • Mumbai, IN
Job Description The Program Manager will be responsible for planning, managing, and executing multiple Salesforce-based projects concurrently in a fast-paced environment.
The role requires strong pr...Show more
Last updated: 3 days ago • Promoted
MSP Program Manager
Workspend Inc. • Mumbai, IN
As a Program Manager, you will provide your skills to create new solutions to consistently deliver results that exceed expectations and focused on service excellence.
As a leader, you should be pass...Show more
Last updated: 10 days ago • Promoted
Program Manager (Finance)
Zeta • Mumbai, Maharashtra, India
Zeta is a Next-Gen Banking Tech company that empowers Banks and FinTechs to launch banking products for the future.It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.Our flagship process...Show more
Last updated: 11 days ago • Promoted
Program Manager, Digital Transformation & Strategic Reporting
USV PRIVATE LIMITED • Mumbai, Maharashtra, India
USV, a top-15 pharmaceutical company in India, excels in the diabetes and cardio sectors.We have a presence in over 65 countries with our dynamic team of over 7,000 across generations.Our commitmen...Show more
Last updated: 24 days ago • Promoted
Program Manager
Confidential • Mumbai, India
The role is responsible for quality deployments and sustenance of the client processes at the client network and thus help Ford Academy stay ahead of the curve.
The key responsibilities of customer ...Show more
Last updated: 30+ days ago • Promoted
Program Manager
Yocket • Mumbai, Maharashtra, India
We are seeking a dynamic and results-oriented Program Manager to lead our undergraduate customer lifecycle pre-sales initiatives.
You will play a pivotal role in driving revenue growth user engageme...Show more
Last updated: 30+ days ago • Promoted
Program Manager
Vriba Solutions • Mumbai, IN
Maharashtra, Delhi, Uttar Pradesh, Kolkata.We are looking for an experienced.The ideal candidate will have strong leadership skills, excellent communication, and proven experience managing large-sc...Show more
Last updated: 5 days ago • Promoted
Technical Program Manager-Salesforce CPQ or CRM
Enterprise Minds, Inc • Mumbai, IN
We are seeking a highly motivated Lead Technical Program Manager to join our team.In this role, you will play a pivotal role in orchestrating and delivering complex programs that drive strategic ou...Show more
Last updated: 3 days ago • Promoted
Program Manager Office Lead (PMO Lead)
Pepper • Mumbai, Maharashtra, India
The Senior Business Analyst will own the end-to-end monthly target setting process and lead performance analysis across the customer lifecycle.
This role will ensure consumption, delivery, invoicing...Show more
Last updated: 30+ days ago • Promoted
Program Manager
University of the People • Mumbai, IN
American, accredited, 100% online university.Today, UoPeople has over 170,000 students enrolled from more than 200 countries and territories, including 18,800 students who are refugees.UoPeople is ...Show more
Last updated: 30+ days ago • Promoted
Technical Program Manager
BrightEdge • Mumbai, IN
Just seeking some good talent!.At BrightEdge, we innovate at the intersection of AI, SEO, and enterprise growth.We’re not just shaping the future of enterprise SEO and content performance; we’re al...Show more
Last updated: 5 days ago • Promoted
Program Manager - Rapid Delivery Operations
Confidential • Mumbai
Program Manager - Rapid Delivery Operations.At Mosaic Wellness, we believe speed is the new standard in delivery.Next-day is pass, and same-day is no longer enough.
You'll ensure we exceed customer ...Show more
Last updated: 30+ days ago • Promoted
Lead Program Manager
Confidential • Mumbai, India
FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make c...Show more
Last updated: 28 days ago • Promoted
Associate Program Manager (Upto 9LPA)
Grexa AI • Navi Mumbai, Maharashtra, India
Grexa AI is a venture-backed startup.Marketing AI Platform for small businesses.Real Revenue by automating and optimizing digital marketing.
Founded by 4 seasoned IIT alumni and former Testbook Foun...Show more
Last updated: 30+ days ago • Promoted