Onboarding and Implementation Specialist (US)

Role Overview :

We are seeking a Product Onboarding and Implementation Specialist to drive onboarding for Enterprise customers ensuring smooth transitions and high satisfaction. In this role you will analyze customer needs provide product expertise and deliver tailored solutions. This position combines technical acumen strategic thinking and leadership skills working closely with sales and product teams.

Key Responsibilities :

Developing solutions and organizing planning creating & delivering compelling proof of concept demonstrations

Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements

Managing the sales bid process by responding to RFI s & RFP s

Working closely with Sales to ensure successful closure of the sales process.

Liaising with Product Managers to provide feedback from clients about product requirements

Keeping abreast of market trends and product & competitor landscapes

Be a people manager to ensure Onboarding and Implementation team members get the right support in terms of technical knowledge and career grooming

Requirements

What will qualify you for this role

Essential :

Excellent soft skills (Communication Coordination & Negotiation)

Skill to ask the right questions

Knowledge on organization offerings and analytical skills

Time-bound and attention to detail

Customer facing & problem solving skills

Ability to work as a team

Presentation & Solution delivery

Providing technical consultation to prospects / customers

Experience in CRM - Salesforce / Zoho

People manager skill set

Desired : Business approach

Working with partners & other channels

Customer Relationship building

What will drive your success

To succeed you will need a flexible skill set including the ability to think strategically execute tactically and collaborate across many teams levels and situations.

Use your technical expertise to help a customer determine if SMS-Magic is right for them

Prepare and deliver product messaging in an effort to highlight value proposition and unique differentiators using whiteboarding slide presentations product demonstrations white papers trial management and RFI (Request for Information) response documents

Work hands-on with SMS-Magic products to demonstrate and prototype integrations in customer / partner environments

Make recommendations on integration strategies enterprise architectures platforms and application infrastructure required to successfully implement a complete solution providing best practice advice to customers to optimize SMS-Magic effectiveness

Administer onboarding and product implementation support for new and existing clients (Documentation of solution configurations and diagrams to be captured for future reference)

Work closely with Salesforce architects to design solutions that align with SMS Magic product and business requirements. Provide input on the configuration and customization of Salesforce to meet SMS Magic product and business needs.

Strong knowledge on Salesforce admin activities such as creating flows optimizing page layouts and implementing customizations to enhance user experience and support tailored business processes.

Maintain accurate and up-to-date documentation throughout the project lifecycle.

Work with sales and marketing to respond to technical RFI / RFP questions

Aid in the creation of product training and documentation materials

Articulate and demonstrate our learning validation and online proctoring solution influence customer s technical requirements and position products relative to the competition

Maintain an in-depth level of technical and industry knowledge through ongoing training seminars and certifications

Salesforce Admin certification is a plus

Success in this role will require strong business acumen and passion to drive excellence in operations.

Benefits

What Working at SMS Magic Offers

At SMS Magic people growth is parallel to company growth and our work culture supports our commitment to creating a world-class CRM messaging company. Our work culture is built on high-performance teaming where everyone can achieve their potential and contribute to building a better working world for our people and clients.

We offer :

• The freedom and flexibility to handle your role in a way that s right for you.
• Exposure to a dynamic and growing global business environment.
• Access to innovative and cutting-edge technology and tools.
• Opportunities to showcase analytical capabilities and make high-impact contributions to business teams.
• A competitive compensation package where you ll be rewarded based on your performance and recognized for the value you bring to our business.

Additionally we provide a work environment that values balance ensuring our people are active healthy and happy inside and outside of work.

Security-Integrated and Performance Testing OWASP Top 10 vulnerabilities Compliance standards (ISO 27001, SOC 2, GDPR) Security automation practices, Automate vulnerability scanning in build / release pipelines. Implement security testing tools (e.g., SAST, DAST, SCA) within CI / CD. Manage performance benchmarking, load / stress testing, and security validations using industry tools and practices. CI / CD & Automation Lead test automation efforts integrated into DevSecOps pipelines (e.g., using Jenkins, GitLab CI / CD, GitHub Actions). Ensure security checkpoints in pipeline stages. Partner with DevOps for CI / CD pipeline integration, infrastructure readiness, and shift-left testing. Drive automated testing initiatives (UI, API, regression) and ensure continuous improvement in test coverage. Testing Expertise and Strategies Strategize and drive the QA roadmap aligned with business goals and product delivery timelines. Lead a cross-functional QA team (manual, automation, DevOps, performance) and manage their day-to-day deliverables. Design, implement, and enforce standard QA processes, templates, and tools across teams to ensure high-quality software delivery. Own and manage all test phases : unit testing, integration testing, system testing, regression, UAT, and post-deployment validation. Collaborate with product, development, and support teams to analyze requirements, define acceptance criteria, and ensure testability Conduct risk-based testing to prioritize critical areas during tight delivery windows. Handle resource planning, hiring, mentoring, and performance reviews for the QA team. Prepare and present QA dashboards, test metrics, and release readiness reports to leadership. Ensure defect prevention through root cause analysis and retrospectives. Required Qualifications : 11+ years of total QA experience, with 2+ years in a leadership or managerial role and 5+ experience in automation, minimum 3 Year Exp in dev Sec OPS. Strong experience with manual testing, API testing, and test automation frameworks (e.g., Selenium, Cypress). Hands-on exposure to DevOps tools and CI / CD environments. Experience in non-functional testing such as performance and basic security validations. Proven ability to lead teams and manage QA for multiple parallel projects. Excellent problem-solving, communication, and team collaboration skills. Comfortable working under pressure and meeting tight deadlines.

Education

Experience in Agile / Scrum methodologies. ISTQB or other relevant certifications. Familiarity with cloud platforms like AWS or Azure. Basic scripting knowledge (Python, Bash, etc.) for automation and tool integration

Key Skills

Employee Orientation,Dayforce,Human Capital Management,Visio,Business Process Modeling,Process Mapping,Ceridian,Smartsheet,Salesforce,Peoplesoft,Project Management,Microsoft Project

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 1200000 - 1200000