Hiring for Remote Opportunity- SAP TSM RoleHCLTech • amritsar, punjab, in
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Hiring for Remote Opportunity- SAP TSM Role
HCLTech • amritsar, punjab, in
30+ days ago
Job type
Remote
Job description
Responsibilities –
Primary contact for the customer regarding technology discussions
Recognized as the escalation point for technical issues for the ECS customer landscape
Deep understanding of customer landscape and its interfaces
Understands the customer business, goals and challenges in order to suggest solutions / innovation
Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. I.T. critical situations) throughout their lifecycle within ECS
Primary technical point of contact for Client Delivery Manager (CDM)
Identifies and positions services that deliver value to the customer from the existing ECS portfolio
TSM will visit customers on-site for special situations (i.e., strategic customer’s kick-off meeting; renewal follow up; discovery workshops; etc.)
Supports customer’s Intelligent Enterprise transformation by acting as technical consultant (Ex : S4HANA conversion)
Works with CDM, PL, Account executive, CAS architects and ECS internal service delivery to derive the long-term account vision and executable service plans
Tasks –
Ensure customer satisfaction with technical delivery and support
Execute on ECS portfolio
Drive ECS innovation portfolio awareness and its implementation
Support with incident & service request management as needed
Coordinate impact and risk assessment for change management of planned activities
Supports the service plan review with the customer and CDM
Lead operational meetings with the customer, along with CDM
Customer specific guidance derived out of EWAs, RCAs, Technical Services and Monthly Service Reviews, providing an in-depth review of the generated reports and action items follow up.
Plan and execute Capacity Management, Landscape Optimization and other value adding services
Focus on Problem Management to adopt countermeasures, preventing unexpected downtimes
Hands-on for critical activities
Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer
Supports customer’s Intelligent Enterprise transformation by acting as technical consultant
Offer comprehensive knowledge on SAP S / 4HANA architecture, conversion, migration path, methodology and tools
Deep experience in technical planning, implementation, coordination, configuration, and integration of SAP solutions
Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)
Design optimal SAP configuration to maximize system performance and availability
Migration
Skill Set :
Strong SAP Basis & infrastructure experience of minimum 6 to 8 years
Should have minimum 2 years of hands-on experience on SAP Migration projects and cloud integration knowledge
Should have knowledge on Hyperscalers – Azure, AWS & GCP
Prior experience with Enterprise cloud services & SAP RISE Migration would be an added value
Certification on SAP Migration would be added advantage
Required to work during weekends to support cutovers
Upgrade
Skill set :
Strong SAP Basis & infrastructure experience of minimum 6 to 8 years
Should have minimum 2 years of hands-on experience on SAP Upgrade projects.
Should have knowledge on Hyperscalers – Azure, AWS & GCP added advantage.
Prior experience with SAP RISE Migration would be an added value
Certification on SAP Upgrade / ZDO method for upgrade would be added advantage
Required to work during weekends to support cutovers
This is a remote opportunity where we are open to hire candidates from Pan India locations.
Base Location- Bengaluru / Noida
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Tsm • amritsar, punjab, in
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