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Program Manager (Immediate joiner)
Program Manager (Immediate joiner)Jive Jar • kolkata, west bengal, in
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Program Manager (Immediate joiner)

Program Manager (Immediate joiner)

Jive Jar • kolkata, west bengal, in
14 hours ago
Job description

Program Manager – Job Title

Location : Gachibowli, Hyderabad (India Office)

Work Mode : Hybrid — 5 days in office + 1 day WFH (Saturday)

Timings : 8 : 00 PM – 5 : 00 AM IST (US Shift)

Role Overview

The Program Manager is responsible for planning, coordinating, and executing end-to-end programs across operations, marketing, design, technology, and outlet-level requirements. This role acts as the central command center — ensuring that every project moves from requirement to execution with clarity, speed, and zero ambiguity. The Program Manager manages cross-functional teams, aligns stakeholders, monitors progress, and ensures the successful delivery of high-impact outcomes across all brands.

Core Responsibilities

1. Program Planning & Execution

  • Break down high-level business goals into structured, actionable programs.
  • Create program timelines, milestones, deliverables, and accountability charts.
  • Implement standardized processes across all teams to maintain consistency.
  • Track progress across multiple programs and ensure timely delivery.

2. Cross-Functional Coordination

  • Act as the single point of contact between founders, marketing, design, operations, and tech teams.
  • Translate business requirements into clear briefs for execution teams.
  • Ensure inter-departmental alignment to avoid communication gaps.
  • Conduct daily / weekly check-ins, reviewing blockers and priorities.
  • 3. Requirement Gathering & Prioritization

  • Interact directly with founders and on-ground stakeholders to gather requirements.
  • Assess urgency, business impact, and dependencies to prioritize tasks.
  • Convert unstructured asks into structured SOP-ready requirements.
  • Maintain a centralized requirement log with timelines and owners.
  • 4. Governance & Quality Control

  • Implement SOPs to standardize delivery across outlets and teams.
  • Perform quality checks before anything goes out to stakeholders.
  • Establish approval workflows, review cycles, and feedback mechanisms.
  • Ensure consistency, clarity, and brand alignment across all deliverables.
  • 5. Communication & Reporting

  • Provide clear and timely updates to leadership and stakeholders.
  • Prepare weekly reports, dashboards, and program performance summaries.
  • Present risk assessments, mitigation plans, and progress insights.
  • Maintain solid documentation for all programs and processes.
  • 6. Problem Solving & Issue Resolution

  • Identify risks, bottlenecks, and capacity gaps early.
  • Facilitate quick decision-making to keep programs on track.
  • Resolve escalations from design, marketing, and operations teams proactively.
  • Ensure uninterrupted progress across all workstreams.
  • 7. Performance Monitoring & Optimization

  • Track KPIs for all programs and team functions.
  • Improve workflow efficiency, turnaround time, and output quality.
  • Identify and fix repeated inefficiencies, communication gaps, and process breakdowns.
  • Evaluate program impact on brand growth and operational success.
  • Skills Required

  • Strong analytical and structured problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Ability to manage multiple critical programs simultaneously.
  • Deep understanding of workflows across design, marketing, tech, and operations.
  • Strong documentation, planning, and governance skillset.
  • High ownership with proactive thinking and accountability.
  • Tools & Systems

  • Project Management (Asana / ClickUp / Monday)
  • Documentation & Tracking (Google Sheets, Notion, Docs)
  • Communication (Slack / WhatsApp / Email)
  • Reporting dashboards (Google Data Studio, internal trackers)
  • Key KPIs

  • Turnaround Time (TAT) on all deliverables
  • On-time program completion percentage
  • Stakeholder satisfaction
  • Reduction in rework and escalations
  • SOP & process compliance
  • Clarity and efficiency of communication
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    Program Manager • kolkata, west bengal, in

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