Process Excellence Expert - Otc

AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev. The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology. The teams are transforming Operations through Tech and Analytics.

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Job Description

Job Title : OTC Process Excellence Expert

Location : Bengaluru

Reporting to : OTC Process Excellence Lead

Purpose of the role

The OTC Process Excellence Expert is responsible for delivering actionable insights into the efficiency and condition of OTC (Order-to-Cash) processes. This role involves identifying and driving opportunities for business and process enhancements in OTC operations. As a Subject-Matter-Expert in a specific OTC domain, the expert supports risk and compliance, process improvement, and transformation through data analysis, while also ensuring knowledge retention in related areas.

Key tasks & accountabilities

Main Accountabilities :

Supports Actionable Oversight and Health-Check of KPIs and Processes :

• Analyze key performance indicators (KPIs) to identify trends, outliers, and areas for improvement.
• Provide insights into process health and efficiency to support decision-making.
• Collaborate with stakeholders to develop action plans based on findings to optimize processes.
• Design and create data models that support complex analysis and business process modeling.
• Define roadmaps to fix broken processes or improve current processes to meet future expectations, in line with the Touchless Sales Order initiative.

Process Quality and Compliance Reviews :

Supports Knowledge Retention and Trainings :

Proposing Functional Process Improvement Plans and Business Opportunities Based on Insights :

Supports Improvement of OTC End-to-End KPIs (Touchless / Cycle Time) :

Responsibilities, Requirements, Scope & Technical Skills :

Functional Competencies :

able to tackle complex issues and drive improvements using different analytical tools and data models.

Technical Skills :

Education & Certifications :

And above all of this, an undying love for beer!

We dream big to create future with more cheers