Client Solutions Manager

Job Role : Project & Customer Experience Manager

Location : Pune / Bangalore

Work Mode : 100% Onsite

Role Overview

The Project & Customer Experience Manager will be responsible for the end-to-end program set up while ensuring a seamless, high-quality experience for clients across all touch points. This role

requires strong project governance, relationship management, analytical thinking, and

cross-functional coordination to ensure successful outcomes and long-term customer satisfaction.

• Program Setup : Lead kick-off meetings and customer onboarding by collaborating with

internal teams, clients, and local partners. Create and manage project plans for multi-country

solution rollout.

manage timelines and workloads to meet key milestones efficiently.

ensure timely reporting (status updates, client reports).

collaborating with internal and external stakeholders.

when needed.

ensure adherence to project management frameworks.

Qualification & Experience

product implementations

environments.

Skills & Competencies required for success

building long term relationships.