Customer Service RepresentativeFlowcall • bhopal, India
Customer Service Representative
Flowcall • bhopal, India
2 days ago
Job description1-3 years of experience in customer service or client support, preferably in a SaaS environment Strong written and verbal communication skills in English and Hindi Ability to understand technical products and explain them simply to clients Problem-solving mindset with attention to detail Comfortable working across multiple tools and communication channels Experience with D2C brands customer service is a plus Familiarity with CRM tools, ticketing systems, or helpdesk platforms preferred Be part of a fast-growing AI startup founded by IIT Bombay alumni Work at the intersection of AI and customer experience Opportunity to grow as the company scales Collaborative, no-hierarchy culture
About Flowcall
Flowcall is an AI customer service platform (AI Agents + AI helpdesk / ticketing) helping D2C brands deliver exceptional support across WhatsApp, email, Instagram, voice, and web chat.
About the Role
We're looking for a Customer Service Representative to support our growing client base. You'll help clients get the most out of Flowcall by troubleshooting product issues, configuring AI agents, and ensuring their customer service operations run smoothly.
What You'll Do
- Respond to client queries about product usage, features, and best practices
- Troubleshoot issues clients face with AI agent performance and platform functionality
- Configure and fine-tune AI agents when they're not responding correctly or when clients escalate
- Guide clients through setup, onboarding, and ongoing platform optimization
- Document common issues and contribute to help articles and internal knowledge bases
- Collaborate with the product and engineering teams to flag bugs and suggest improvements
What We're Looking For
Compensation
Up to ₹25,000 per month
Why Join Flowcall?
Create a job alert for this search
Customer Service Representative • bhopal, India
Related jobs
Conduct technical quality assurance of recorded interviews, watching assigned recordings end-to-end.Flag and annotate issues such as premature termination, audio / video glitches, and other anomalies...Show more
Customer Support Agent
Turneo • bhopal, madhya pradesh, in
Turneo is revolutionising how hotel groups sell experiences by providing a seamless digital platform to connect guests with in-house and third-party experiences.
We empower hotels to enhance guest s...Show more
Last updated: 14 hours ago • Promoted • New!
Employability skills Trainer
Dr Reddy's Foundation • Bhopal, Madhya Pradesh, India
Reddy’s Foundation (DRF) is a not-for-profit organization, focused on enhancing the dignity and well-being of socially and economically vulnerable people.
We empower communities through improved edu...Show more
Last updated: 30+ days ago • Promoted
State Head
SIP Academy India Pvt. Ltd., • Bhopal, Madhya Pradesh, India
Overall business profitability : Appointing new franchisee / New admission / Retention / Effective net students.Capability building of franchisees to next level of growth.
New market penetration strateg...Show more
Last updated: 30+ days ago • Promoted
Service Management Specialist
Global Business Ser. 4u • bhopal, madhya pradesh, in
Implement and support Service Management (SM) processes in SAP S / 4HANA.Configure and customize S / 4 Service Management modules (Service Orders, Service Contracts, Service Billing, Resource Planning)...Show more
Last updated: 14 hours ago • Promoted • New!
Chat Support Representative
Devdort • Bhopal, Madhya Pradesh, India
Chat Customer Service Representative (On Site for Ahmedabad).We are conducting a recruitment drive in Bhopal.Chat Customer Service Representative.
Selected candidates will be required to.Location : ...Show more
Last updated: 21 days ago • Promoted
Dispute Agent
Insight Global • bhopal, madhya pradesh, in
Insight Global is seeking Credit Card / Mastercard Disputes SMEs to join our client's back office disputes resolution team for a large, tech-forward consumer credit card.
Our client is a prominent g...Show more
Last updated: 14 hours ago • Promoted • New!
Freelance Recruiter
SnapFind - Hire in one snap • bhopal, madhya pradesh, in
Calling All to become Freelancers ! Earn Big with SnapFind!.India’s most trusted recruitment platform with 15,000+ active freelance recruiters, earning massive hiring commissions! Now, you can star...Show more
Last updated: 30+ days ago • Promoted
Customer Service Representative
Real Estate Matching - Real Estate Matching24 • bhopal, madhya pradesh, in
Compulsory Requirements : Minimum 3 Years Experience.Company Website : https : / / realestatematching24.We are seeking a talented and experienced Customer Service Representative to join our start up.We a...Show more
Last updated: 14 hours ago • Promoted • New!
Business Manager Design
Livspace • Bhopal, Madhya Pradesh, India
Minimum 5+ years of experience in designing & team handling experience on paper is a must.A Business Manager - Design will be responsible for managing the designing for 12 to 15 projects month-on-m...Show more
Last updated: 1 day ago • Promoted
QA Analyst (Remote)
Get Hired • bhopal, madhya pradesh, in
Remote
Last updated: 14 hours ago • Promoted • New!
Customer Support Team Lead
RTLS Alliance • bhopal, madhya pradesh, in
RTLS Alliance isn’t just another platform—it’s a movement to elevate the RTLS industry and connect the global ecosystem behind it.
As an early team member, you’ll be joining at a pivotal moment : .Hel...Show more
Last updated: 30+ days ago • Promoted
Centre Manager – Offline Learning Centre
upGrad • Bhopal, Madhya Pradesh, India
Centre Manager – Offline Learning Centres.Founded in 2015, upGrad is Asia’s largest integrated Learning, Skilling, Workforce Development, and Placement company.
Its offerings include online and hybr...Show more
Last updated: 27 days ago • Promoted
Oracle CX CRM Developer
Dautom • bhopal, madhya pradesh, in
Resource would be primarily working as a technical resource handling developments in Oracle CX CRM in CLOUD environment for Freezone.
Working experience in developing custom objects in Oracle CX SAA...Show more
Last updated: 4 days ago • Promoted
AR Follow Up or Accounts Receivable Specialist
Svast Healthcare Technologies • bhopal, madhya pradesh, in
Svast Healthcare Technologies is a trusted Revenue Cycle Management (RCM) and billing partner for physician practices and provider groups.
We have billed over $1B+ for 100+ clients, guaranteeing an ...Show more
Last updated: 30+ days ago • Promoted
Deputy Team Leader
iDeCK • Bhopal, Madhya Pradesh, India
To assist the team regarding contract management for the schemes under operation & maintenance.Shall support TL and represent the Consultant team in case TL is not present.Shall function as technic...Show more
Last updated: 14 days ago • Promoted
IMS Engineer
IBU • bhopal, madhya pradesh, in
Role : QAE- 5GC IMS Voice & Messaging Engineer.QAE- 5GC IMS Voice & Messaging Engineer” is the role to manage and to work proactively to drive initiatives around the operational delivery capabilitie...Show more
Last updated: 14 hours ago • Promoted • New!
Senior Implementation Specialist (PowerScale / Isilon)
Norwin Technologies • bhopal, madhya pradesh, in
Senior Implementation Specialist.Interested candidates can share profile on anjalihb@norwintechnologies.Administer and optimize PowerScale clusters across Multi-potocols (NFS / SMB / HDFS / S3) environme...Show more
Last updated: 14 hours ago • Promoted • New!
PDI Application Support Engineer
Global Applications Solution • bhopal, madhya pradesh, in
PDI Application Support Engineer.We are looking for an experienced.PDI Application Support Engineer.PDI solutions used by a major retail and petroleum client.
The role involves supporting store oper...Show more
Last updated: 14 hours ago • Promoted • New!