Help Desk Technical Support

Your Title : IS Help Desk Technician

Job Location : Chennai, India

Our Department : Corporate Information Systems

Do you enjoy helping others and working in a close-knit team environment?

What You Will Do :

You will be responsible for the day-to-day operational activities of Help Desk support covering first

line support for all worldwide Trimble offices. You’ll be responsible for screening, referring,

diagnosing, troubleshooting, and resolving internal inquiries and work requests as they relate to the

maintenance and support of personal computers, basic networking, and software applications. You

will work on troubleshooting, identifying, and resolving problems for PCs, Macs, mobile devices,

software applications and workstation / network communications interfaces.

• Attending telephone support requests from worldwide Trimble employees.
• Monitoring and responding to Trimble internal employee requests for help in the Jira Service

Desk ITSM application.

necessary escalate problems to other IS staff and resources timely and effectively.

possible with the least disruption for the user. This includes system hardware problems,

operating system problems, supported application configurations and basic network

connectivity issues.

and employees in support of end users and the corporate IS infrastructure.

What Behavioral Characteristics You Will Bring

skills.

needs & requests of others, internally and externally. Understand the impact of their work on

others.

positive and friendly manner.

person by diffusing situations before conflicts arise. Resolve conflicts by directly and

actively promoting and gaining cooperation from others.

What Skills & Experience You Should Bring

solution.

applications and programming.

an ability to ask the right questions and apply solutions to business problems.

the ball and run with it”.

About Your Location :

Trimble Chennai has just opened a new 300,000 square feet state-of-the-art facility that has a

seating capacity of nearly 2,000 staff. The Chennai facility is one of Trimble’s largest R&D centers

outside of the US. The building features an open office design, with a minimum of six feet between

employees’ seating arrangements. The office was designed to provide beautiful, landscaped views

on every floor. It has various facilities such as internet-enabled collaborative spaces, a gym, play

areas, creche, a health food cafe and lobby areas on two floors.

About Our Corporate Information Systems Division :

The Corporate Information Systems team supports Trimble employees' work technology to keep

them productive. Our global team is located across the world to provide fast response times and to

efficiently diagnose issues and personalize our customers’ experience. Our team is cohesive,

supportive, and we are proud of what we do.

Trimble’s Inclusiveness Commitment :

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means

actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our

current success while also moving our desire to improve. We actively seek to add members to our

community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most

importantly that they know they belong, no matter who they are or where they are coming from.