Technical Customer Support Lead

Job Title : Technical Customer Support Lead

Years of Experience : 5+ Years

Location : Chennai

Work Mode : Hybrid working arrangement

Domain : Automotive, Mobility and Vehicle insights

Skills Required : Saas Based product based, Data Analysis, SQL , Advanced Excel, JQL, Invoicing, Internal and External documentation, Customer support management experience, SLA , Excellent communication.

Responsibilities :

• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes
• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally
• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment
• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues
• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements
• Detail-oriented with a commitment to accuracy, quality, and data security
• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours
• Intermediate understanding of technical systems, APIs, and SQL
• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus
• Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred
• 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles

If interested kindly do share your updated CV with this mail ID [HIDDEN TEXT]

Skills Required

Saas, Sla, Advanced Excel, Data Analysis, Sql, Invoicing