Food & Beverage Associates

Department : Food & Beverage Service

Location : The Machan Resorts, Lonavala

Reporting to : F&B Executive

Job Summary :

The F&B Service Associate is responsible for delivering exceptional guest service by ensuring prompt, courteous, and efficient service of food and beverages in the restaurant, in-room dining, or banquet events, as per the standards of the property.

Key Responsibilities :

• Greet guests warmly and assist them with seating and menu choices.
• Take food and beverage orders accurately and deliver them promptly.
• Serve food and beverages as per standard operating procedures (SOPS).
• Ensure guest satisfaction by checking on tables regularly and resolving any complaints or issues promptly.
• Maintain cleanliness and hygiene of workstations, dining area, and service equipment.
• Assist in setting up and clearing tables, polishing cutlery, and refilling condiments.
• Follow all safety and sanitation policies when handling food and beverages.
• Work closely with kitchen and bar staff to ensure smooth service operations.
• Upsell menu items and promote daily specials and loyalty programs where applicable.
• Maintain billing and payment procedures accurately.
• Adhere to grooming and uniform standards.

Qualifications and Skills :

Physical Requirements :

Compensation :

As per industry standards

Skills Required

Safety and sanitation policies, Service styles, Basic knowledge of food and beverage menus