Executive - Customer Happiness Team

Executive - Customer Happiness Team

This role at MOSAIC Wellness is for a Customer Happiness Executive who will manage customer queries and complaints, process orders and modifications, and escalate issues across various communication channels. You'll need to maintain a positive and empathetic attitude, even when customers are frustrated, and be comfortable working with computers.

Key Responsibilities :

• Customer Interaction : Maintain a positive, empathetic, and professional attitude, responding promptly to inquiries through various channels.
• Issue Resolution : Acknowledge and resolve customer complaints efficiently.
• Product Knowledge : Possess in-depth knowledge of products to answer customer questions thoroughly.
• Process Management : Process orders, forms, applications, and requests accurately.
• Record Keeping : Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Internal Collaboration : Communicate and coordinate with colleagues as needed to resolve issues.
• Process Improvement : Provide feedback on the efficiency of the customer service process.
• Customer Satisfaction : Ensure high customer satisfaction by providing professional and supportive service.

Qualifications :

Skills Required

Customer Servicing, Documentation, Good Communicater, Productivity, Problem-solving, Inbound Calling