){kind=logo}
Logistics Process Optimization ManagerCMA CGM Global Business Services (India) • Republic Of India, IN
Logistics Process Optimization Manager
CMA CGM Global Business Services (India) • Republic Of India, IN
17 hours ago
Job descriptionClient Communication : Ensure consistent follow-ups with internal / external stakeholders to obtain missing information and resolve queries, enabling timely completion of daily tasks. Team Escalation Point : Act as the first level of escalation for process-related queries and support needs raised by team members. Performance Monitoring : Review and verify individual productivity and accuracy metrics; Reporting Cadence : Prepare and publish daily, weekly, and monthly performance reports in alignment with management expectations. Team Governance : Conduct regular team huddles and review meetings to reinforce operational compliance, clarify process expectations, and address team concerns. Training & Development : Identify skill gaps and provide on-the-job coaching, refresher training, and knowledge-sharing sessions based on documented SOPs and process changes. Workforce Management : Prepare shift rosters, support transport coordination, and ensure optimal staffing levels are maintained to meet operational goals. Team Engagement : Foster a positive and collaborative team culture by promoting open communication, mutual respect, and shared ownership of outcomes. Must have experience on CargoWise software platform Min 1 year experience as team leader / associate manager Minimum 4 years of experience in multinational corporations or shared services / GCC environments. Strong knowledge of end-to-end logistics operations (Air, Ocean, Road, Customs) Understanding of SLAs, KPIs, and operational governance Ability to do stakeholder management and have good communication skills Comfortable with data tools (Excel, Power BI, etc.)
The Associate Manager – Operations Logistics at CEVA GBSI is accountable for leading high-performing teams to deliver against defined KPIs and KRAs, while continuously driving process and cost optimization initiatives. This role plays a pivotal part in fostering a motivated and performance-oriented team culture, ensuring operational efficiency, and aligning service delivery with business expectations. As a key liaison between GBS operations and business stakeholders, the Associate Manager is responsible for maintaining service excellence, process compliance, and customer satisfaction.
Key Responsibilities
- Reporting & Dashboards : Develop and maintain dashboards and reporting mechanisms to provide clear visibility into workload distribution, task completion, and adherence to Service Level Agreements (SLAs).
- Escalation & Error Management : Maintain an active escalation and error log;
analyze recurring issues to implement timely corrective and preventive actions.
update shared trackers to reflect real-time performance.
Required Skills & Experience :
Create a job alert for this search
Optimization Manager • Republic Of India, IN
Related jobs
)
)
Technical Solutions Manager
Lumileds • India, India
Lumileds International is a global leader in LED technology, innovation, and solutions for the automotive, display, illumination, mobile, and other markets where light sources are essential.Our app...Show more
Last updated: 9 days ago • Promoted
Process Excellence Expert - OTC
AB InBev GCC India • India
AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev.The center leverages the power of data and analytics to drive growth for critical business functions such as op...Show more
Last updated: 27 days ago • Promoted
Platform Automation Manager - Cypress
Bread Financial • India
Platform Automation Engineering Manager will be responsible for leading test automation frameworks, tooling, and test data management to optimize enterprise processes through innovative quality eng...Show more
Last updated: 13 days ago • Promoted
Logistics Manager
BiofuelCircle • Pune, Republic Of India, IN
BiofuelCircle platform facilitates spot, short-term and long-term deals.The deals create delivery obligations on the platform.
The key purpose of this position is to set up a suitable delivery servi...Show more
Last updated: 25 days ago • Promoted
Process Development and Implementation Manager
Aarti Pharmalabs Ltd. (APL) • Republic Of India, IN
For all the Heat and Mass transfer calculations.To prepare P&ID ,PFD for the manufacturing process.Debottlenecking of process equipments.
Effective Utilisation of equipments to increase the producti...Show more
Last updated: 9 days ago • Promoted
Process Excellence Manager
Ola Electric • Republic Of India, IN
Senior Manager – Process Excellence (Sales and Service Operation at Ola Electric).Ola Electric is building India’s most advanced two-wheeler EV ecosystem.
To scale this mission, we are looking for a...Show more
Last updated: 11 days ago • Promoted
Logistics Manager
Hamilton Housewares (Milton) • Republic Of India, IN
Ensure vehicle availability as per plan and monitor inbound & outbound freight movements across India.Plan and monitor export shipments (FCL, LCL, Air, Courier).
Coordinate with Transporters, CHA, f...Show more
Last updated: 27 days ago • Promoted
SAP Presales Manager (Location : Dubai, UAE - Onsite)
DigiHelic Solutions Pvt. Ltd. • India, India
Immediate / Max 30 days’ notice period.Lead presales activities for SAP solutions across SAP S / 4HANA and other applications (e.
SAP BTP, SuccessFactors, Ariba).Collaborate with sales teams to underst...Show more
Last updated: 18 hours ago • Promoted • New!
Program Manager, E-Learning Delivery (Contract)
vueverse. • India, India
Program Manager, E-Learning Delivery (Contract Role).The Program Manager will lead the end-to-end delivery of a multi-module Life Sciences learning content development program.The role is responsib...Show more
Last updated: 7 days ago • Promoted
Technical Program Manager-Salesforce CPQ or CRM
Enterprise Minds, Inc • India, India
We are seeking a highly motivated Lead Technical Program Manager to join our team.In this role, you will play a pivotal role in orchestrating and delivering complex programs that drive strategic ou...Show more
Last updated: 7 days ago • Promoted
Technical Delivery Manager
Ashley Global Capability Center • Chennai, Republic Of India, IN
We are seeking a seasoned Technical Delivery Manager to lead global supply chain technology initiatives.This role is ideal for professionals with a strong background in software development and pro...Show more
Last updated: 20 days ago • Promoted
Optimization Specialist
Trantor • India, India
Trantor is a global technology services company delivering cutting-edge digital transformation, cloud engineering, and product innovation solutions.
Since 2012, we’ve partnered with global enterpris...Show more
Last updated: 30+ days ago • Promoted
Implementation Manager
NIIT • India, India
At NIIT, we’re transforming the way the world learns, for the better.That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent.Since 1981, we ha...Show more
Last updated: 6 days ago • Promoted
Logistics Manager
Groupe Veritas • Republic Of India, IN
We at Groupe Veritas (GV) are into varied businesses but our flagship business is International Trade and distribution of Petroleum & Chemical products.
You can go through our company profile on www...Show more
Last updated: 30+ days ago • Promoted
Last Mile Logistics Manager
Omni Recruit Private Limited • New Delhi, Republic Of India, IN
The Senior Manager Last Mile Operations will oversee the end-to-end post-sales and delivery experience, ensuring shipments reach customers accurately, efficiently, and cost-effectively.This role re...Show more
Last updated: 17 hours ago • Promoted • New!
Logistics Manager - Prayagraj
Truemeds • Republic Of India, IN
Manage end-to-end last mile delivery operations within the hub, ensuring timely deliveries and optimized routes.Lead and manage the team of delivery bikers, ensuring performance standards are met.R...Show more
Last updated: 30+ days ago • Promoted
Logistics Operations Manager
CMA CGM Global Business Services (India) • Republic Of India, IN
Associate Manager – Operations Logistics.KPIs and KRAs, while continuously driving process and cost optimization initiatives.
This role plays a pivotal part in fostering a motivated and performance-...Show more
Last updated: 15 hours ago • Promoted • New!
Senior Process Manager
Eclerx Services Limited, Mumbai, Maharashtra • Republic Of India, IN
Clerx is looking to hire an experienced professional with 8-12 years of experience.As part of the Voice support process team, your role will specifically focus on troubleshooting related processes....Show more
Last updated: 11 days ago • Promoted