Technical International voice process

Position : Technical International voice process

Location : Noida

Duration : Full Time

Experience : minimum 1 yr and above experience working in a Voice International Process

Notice period / Immediate Joiners US Shift 24 / 7 shift mostly night shifts

Notice period accepted

Customer Experience :

• Excellent communication skills verbal and written both
• Minimum 1 year & above experience required in a Voice International Process
• Must have good thought process
• Candidate should be Tech savvy well versed with Technical Troubleshooting
• Should have knowledge of Computer Networking
• Investigates and resolves concerns raised by the customer
• Engages the resources appropriate for resolving issues.
• Ensures that end to end resolution is provided to the customer by coordinating with different teams
• Proactively escalates by phone following up by email through the appropriate hierarchical structures.
• Complete Issue resolution within prescribed timeframes.
• Should possess good verbal and written communication skills in English.
• Should have good comprehensibility and understandability of what customers want.
• Should have critical thought process and decision making capability with focus on accuracy.

Personal Attributes :

Computer Proficiency :

Additional Comments :

Thanks & Regards

Anil Singh Negi

Account Manager

Business Integra Software Solution PVT. LTD.

Cell Phone : 91-

Linked in :

CMMI Level 5 A WBE DBE / MBE Corporation

8(a) ISO 9001-2008 GSA Schedule 70

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Key Skills

EIGRP,VOIP,VMware,Avaya,BGP,LAN,OSPF,QoS,Project Planning,Scripting,Unity,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1