Technical Support Engineer

Role Purpose(s)

The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.

Job Responsibilities & Duties

• Operates and monitors all systems, applications, network and telecommunication line usage
• Fault response, troubleshooting and incident / problem management : Monitor and identify system abnormalities and resolve problems or follow-up to ensure resolution of problems escalated to relevant parties
• Perform and execute user service requests in accordance with QMS standard.
• Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system change requests, software installation, network equipment problems, etc.
• Check and monitor environmental conditions for the machines and devices in the data centre (UPS, air-con, etc.)
• Day-to-day data center Physical Security Controller to maintain proper security within the data centre
• Maintains and monitors usage of storage media, stationery, etc.
• Generate inventory and statistical reports
• Must be willing to work 24x7 12hr shifts
• Any other duties as and when assigned.

Qualifications

Education Requirements

Working Experience Requirements

Skills Required