Technical Support Engineer — Global It & Product Support (Fully Remote)SkillsCapital • Faridabad, Republic Of India, IN

Technical Support Engineer — Global It & Product Support (Fully Remote)

SkillsCapital • Faridabad, Republic Of India, IN

16 hours ago

Job type

Remote

Job description

We are hiring multiple Technical Support Engineers to support global SaaS products, enterprise applications, and IT systems. These long-term, fully remote freelance roles are ideal for professionals who excel at troubleshooting, customer interaction, application support, and technical analysis across L1 and L2 environments.

Engagement Details

Type : Independent Freelance Consultant
Location : 100% Remote
Duration : 6–12 month contract (extendable into multi-year engagements)
Start Date : Immediate or within the next few weeks
Clients : Global product companies, SaaS providers, and enterprise IT teams

What You’ll Work On

You will handle real-time technical issues, contribute to product support, and ensure smooth resolution for global users across web applications, cloud-based systems, and enterprise environments. Your day-to-day work may include :

Troubleshooting customer-reported issues related to software, APIs, cloud services, networks, or system access.

Managing and resolving tickets across platforms such as ServiceNow, JIRA, Zendesk, or Freshdesk.

Supporting SaaS product environments — monitoring logs, validating configurations, and escalating to engineering when needed.

Handling L1 and L2 operational tasks such as environment checks, user onboarding, issue replication, and root cause analysis.

Performing basic debugging steps : log analysis, API checks, configuration review, SQL lookups, or environment testing.

Working across Windows, macOS, and Linux for user-level and application-level troubleshooting.

Responding to alerts, performing routine system checks, and supporting incident management workflows.

Documenting solutions, writing knowledge base articles, and improving internal support processes.

Collaborating closely with engineering, QA, product, and DevOps teams to drive faster issue resolution and product reliability.

You may support SaaS platforms, internal apps, cloud systems, or enterprise environments depending on the project — ensuring exposure to a wide variety of technologies.

Minimum Qualifications

Minimum 1–3 years of hands-on experience in Technical Support, IT Support, Application Support, or related roles.

Strong troubleshooting skills across software, systems, networks, or cloud environments.

Understanding of operating systems, basic networking concepts, and application-level debugging.

Experience using common ticketing tools (ServiceNow, JIRA, Zendesk, or equivalents).

Strong communication skills and the ability to work with international teams.

Ability to work independently in a remote setup.

Preferred Skills

Experience supporting SaaS products or cloud environments (AWS, Azure, GCP).

Familiarity with SQL for basic data validation or debugging.

Understanding of APIs, log analysis, or monitoring systems.

Basic scripting knowledge (Bash, PowerShell, Python).

Exposure to ITIL processes (incident, problem, change).

Experience working alongside engineering or DevOps teams.

Why Join This Opportunity

Work on global support initiatives with real-time impact.

Multiple openings enable fast-track onboarding.

100% remote with flexible hours.

Long-term freelance work with stable demand.

Opportunity to build deep experience across SaaS, cloud, and enterprise systems.

How to Apply

Send your CV to careers@skillscapital.io

Create a job alert for this search

Technical Support Engineer • Faridabad, Republic Of India, IN

Related jobs

Technical Support Engineer - Global IT & Product Support (Fully Remote)

SkillsCapital • faridabad, haryana, in

Remote

These fully remote, long-term freelance roles are ideal for candidates with strong troubleshooting skills, excellent communication, and hands-on IT or product support experience.Open Roles (Multipl...Show more

Last updated: 14 hours ago • Promoted • New!

Technical Support Engineer - Global It & Product Support (Fully Remote)

SkillsCapital • Faridabad, Republic Of India, IN

Remote

Last updated: 6 hours ago • Promoted • New!

Engineer

PHOENIX CONTACT (I) Pvt. Ltd. • Faridabad, Haryana, India

Job Title : Senior Engineer – OT, IIoT and ISO Compliance.Location : Prithla, Palwal, Haryana.This role is pivotal in ensuring robust security, compliance, and operational excellence across the entir...Show more

Last updated: 13 days ago • Promoted

Technical Support Engineer

Cimpress • faridabad, haryana, in

Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for over 17 million global customers.Our Mass Customizat...Show more

Last updated: 30+ days ago • Promoted

Technical Lead

RapidBrains • faridabad, haryana, in

We are looking for an experienced Technical Lead who can architect scalable systems, mentor development teams, and guide complex projects from concept to deployment. You’ll partner closely with Prod...Show more

Last updated: 1 hour ago • Promoted • New!

Cloud Support Engineer

Sikich India • faridabad, haryana, in

The ideal candidate will have a deep understanding of Azure Cloud services and extensive experience in IT infrastructure, Windows, and Microsoft 365. As an Azure Cloud Support Engineer, the candidat...Show more

Last updated: 1 hour ago • Promoted • New!

Information Technology Service Desk Manager

Mount Talent Consulting Pvt Ltd. • Faridabad, Haryana, India

Experience into Manufacturing Industry.Mandatory : IT Service Desk Experience.Perform password resets, user account management, and secure deactivation for exited users. Log, track, resolve, and clos...Show more

Last updated: 2 days ago • Promoted

Technical Leader / Senior System Engineer

Resonating Mindz Pvt Ltd • faridabad, haryana, in

Best Opportunity for Automation Engineers to Build a Rewarding Career in the IIoT Domain!.Are you an Industrial Automation Engineer who wants to take on new challenges in the emerging field of.Indu...Show more

Last updated: 1 hour ago • Promoted • New!

Technical Consultant

Getronics • faridabad, haryana, in

An exciting opportunity to join our team within a growing ICT Services company with a global portfolio, as a Workspace analyst. The Getronics family is an ICT Services group with an extensive histor...Show more

Last updated: 1 hour ago • Promoted • New!

Senior HPC Engineer

Netweb Technologies India Ltd. • Faridabad, Haryana, India

Accomplished HPC Systems Engineer with 8–10 years of enterprise Linux administration and over 5 years of hands-on experience managing large-scale HPC clusters exceeding 500 cores and multi-petabyte...Show more

Last updated: 30+ days ago • Promoted

Technical Support Analyst

Elliott Davis • faridabad, haryana, in

Our Mission, Vision and Values.To make a positive impact on our clients, our people, and our communities.To elevate all experiences by caring more. Do the right thing, Service to others, Mutual Resp...Show more

Last updated: 2 hours ago • Promoted • New!

Technical Support Engineer — Global IT & Product Support (Fully Remote)

SkillsCapital • faridabad, haryana, in

Remote

SaaS products, enterprise applications, and IT systems.These long-term, fully remote freelance roles are ideal for professionals who excel at troubleshooting, customer interaction, application supp...Show more

Last updated: 20 hours ago • Promoted • New!

Full Stack application (Python + typescript) Support Engineer - Remote Work

Techolution • faridabad, haryana, in

Remote

Fullstack Application Support Engineer.Sev1 / Sev2) and contributing to application development.This hybrid role requires strong expertise in Python, TypeScript, AWS services, CI / CD pipelines, and mo...Show more

Last updated: 1 hour ago • Promoted • New!

Product Engineer

Seclore • faridabad, haryana, in

Congratulations, you have taken the first step towards bagging a career-defining role.Join the team of superheroes that safeguard data wherever it goes. What should you know about us?.Seclore protec...Show more

Last updated: 1 hour ago • Promoted • New!

Technical Support Engineer

CrimsonLogic • faridabad, haryana, in

The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.Operates and monitor...Show more

Last updated: 2 hours ago • Promoted • New!

Cloud Engineer

Tata Consultancy Services • faridabad, haryana, in

Greetings from TATA CONSULTANCY SERVICES LIMITED!!!.Thank you for exploring career opportunities with Asia's largest IT company. Exciting # Job Opportunities for # Experienced Professionals.Required...Show more

Last updated: 30+ days ago • Promoted

Full Stack Developer - Global Product & Platform Engineering (Fully Remote)

SkillsCapital • faridabad, haryana, in

Remote

These long-term, fully remote freelance roles are ideal for engineers who can own end-to-end development — from frontend UI to backend services, APIs, databases, and cloud infrastructure.Independen...Show more

Last updated: 20 hours ago • Promoted • New!

Technical Support Specialist

NIKSUN • faridabad, haryana, in

Job Title : Junior Engineer, Technical Support, tier 2.NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks...Show more

Last updated: 30+ days ago • Promoted