General Manager (Retail Store – FMCG)

Job Description – General Manager (Retail Store – FMCG)

Location : Jamnagar City Area

Salary : 60000 – 65000 Negotiable

Work Experience : Minimum 10–12 Years

Qualification : Any Graduate

About the Organization :

A reputed FMCG retail store in Jamnagar city offering a wide range of grocery and household products. The organization focuses on delivering excellent customer experience quality products and maintaining strong vendor relationships while operating with efficiency and compliance at all levels.

About the Role :

The General Manager (Retail Store – FMCG) will be responsible for the overall operations sales performance financial management vendor coordination and customer experience of the retail store. The role demands strong leadership operational efficiency and the ability to drive sales growth while ensuring compliance with all organizational and statutory norms.

Key Role Objectives :

A. Store Operations Management

Ensure timely opening and closing of the store as per SOP.

Maintain optimum store ambience cleanliness hygiene and safety.

Conduct daily store walk-throughs to review displays stock replenishment and presentation.

Oversee cash counter operations and reconciliation.

Enforce fire safety loss prevention and security protocols.

Ensure maintenance of electrical IT and store infrastructure.

B. Sales & Target Management

Conduct daily team briefings with sales targets and operational updates.

Monitor hourly / daily sales vs. targets and take corrective actions.

Improve sales via upselling cross-selling and promotions.

Track and report scheme performance and customer feedback.

C. Staff Management

Manage attendance rosters and shift scheduling.

Supervise deployment across store sections.

Allocate responsibilities : stock management GRN vendor follow-ups.

Enforce grooming service and conduct standards.

Provide on-the-job training and mentoring.

D. Inventory & Stock Management

Review daily stock positions and expiry status.

Prepare stock orders and coordinate with vendors.

Verify GRN entries expiry returns and pilferage checks.

Conduct stock audits and variance reconciliations.

E. Vendor Management

Maintain vendor relationships for pricing supply and credit.

Negotiate schemes discounts and delivery schedules.

Follow up on deliveries replacements and returns.

Identify new vendors for cost and assortment improvements.

F. Financial Management & MIS Reporting

Monitor daily collections and reconciliations.

Deposit collections and maintain financial records.

Prepare and submit daily / weekly MIS reports (sales purchase payments stock scheme performance).

Ensure accuracy and timely submission of data.

G. Customer Experience Management

Deliver excellent customer service and resolve complaints promptly.

Supervise billing speed stock availability and store ambience.

Record and analyze customer feedback for improvements.

H. Compliance & Legal

Ensure compliance with FSSAI fire safety and municipal norms.

Maintain records of sales purchase GRN expiry returns and expenses.

Conduct checks for fire extinguishers emergency exits and safety.

I. Marketing & Promotions

Implement promotional campaigns from head office.

Monitor promotion performance and customer response.

Suggest localized marketing activities.

J. Miscellaneous

Handle additional duties assigned by management.

Attend training sessions and head office meetings.

Basic Requirements :

Qualification : Any Graduate.

Work Experience : Minimum 10–12 years in FMCG retail store management.

Strong leadership and team management skills.

Excellent knowledge of sales operations and inventory control.

Good negotiation and vendor management skills.

Proficiency in MS Office and retail management systems.

Strong customer service orientation.

Salary :

60000 – 65000 per month Negotiable

Required Skills :

GeneralManager RetailStoreJobs FMCGJobs JamnagarJobs StoreManager OperationsManager GoalConsultancy HiringNow ApplyNow

Key Skills

ASP.NET,Corporate Sales,Creative Production,ABAP,Field Sales,Jni

Employment Type : Full Time

Experience : years

Vacancy : 1