Quality Manager

About Corporate Quality :

The Corporate Quality Team at Intellect Design Arena is pivotal in achieving organizational execution excellence through advanced quality management, robust governance, and a strong focus on customer satisfaction. They develop and implement sophisticated methods and tools to enhance software processes, ensure compliance with industry standards, and oversee corporate security initiatives. Central to their mission is driving customer satisfaction by applying best practices in quality assurance and process improvement. The team provides strategic insights to executive leadership and is responsible for managing the D-3 OTIF (Delivery 3 Days Ahead On Time In Full) implementation model, a customer-centric approach designed to ensure on-time, high-quality project delivery.

Roles and Responsibilities :

• Strong understanding of Integrated Product Development Life Cycle / Implementation / Maintenance / Support Process, Deliverables, Checklists, and various IT industry best frameworks and models such as ISO 9001, ISO 20000, CMMI, Agile, Six Sigma, and ITIL, Information Security Process compliances.
• Expertise / understanding of tools like JIRA, Zephyr, and Service-NOW, MS Office suite, especially Excel, Knowledge of retrospective analysis, RCA / diagnostics.
• Willingness to learn, implement changes, and accept challenges, ownership attitude to bring positive changes and strong communication skills (both written and verbal)
• Project Management Skills : Understand project scopes, define checklists and templates, review project artifacts & process documents, pro-actively track project milestones including payments, go-live, and customer and internal milestones
• Assertive communication : Build awareness of mandated processes & unit-specific practices amongst project teams and implementing best engineering practices.
• Ability to perform audits to identify process gaps & metrics, guide teams for corrective action, analyze progress, ensure improvement for implemented projects and ensure prevention across projects.

Required Skills / Abilities :

Education and Experience :

What We Offer :

Skills Required

Quality Manager, Cmmi, Itil, Information Security Policy