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Service Desk

Anva advanced Techserve Pvt LtdBengaluru, Karnataka, India

30+ days ago

Job description

Testing and analyzing IT system and software performance.

Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.

Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.

Avoid service interruptions by performing system installations, updates, and maintenance procedures.

Preparing training manuals and FAQ materials for easy-access end-user guidance.

Documenting processes and maintaining service desk records.

Making recommendations to optimize IT performance and prevent future problems.

Collaborating with internal departments to ensure that IT needs are met.

Keeping informed of advancements in IT.

Excellent Communication in English is a must

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Service Desk • Bengaluru, Karnataka, India

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