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Service Desk Engineer

Service Desk Engineer

Lenovo IndiaBengaluru, Karnataka, India
21 days ago
Job description

Role : Service Desk Engineer (24x7 Support)

Location : Bengaluru, Karnataka

Work Mode : 24x7 rotational shifts (5-day work week)

Experience : Minimum 4 years

Education : Full-time graduation required

Must-Have Skills

  • Hardware and software troubleshooting (desktops, laptops, printers, etc.)
  • Application support
  • Incident and service request management
  • Access management
  • Problem management (root cause analysis)
  • Networking fundamentals
  • Ticketing tools experience
  • Strong communication skills
  • Customer-centric mindset

Good to Have

  • Familiarity with ITIL practices
  • Exposure to chat / email / phone-based support environments
  • Experience in fast-paced or global support teams
  • Key Responsibilities

  • Provide 24x7 technical support to customers (phone, email, chat)
  • Troubleshoot and resolve hardware / software issues
  • Log and document all support activities in ticketing system
  • Escalate unresolved issues appropriately
  • Maintain high standards of service and customer satisfaction
  • Why Lenovo?

    We’re building a world-class support experience. Join us to be part of a dynamic team with growth opportunities and ongoing technical training.

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    Service Desk Engineer • Bengaluru, Karnataka, India

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