Technical Support Engineer

About IQnext

We're revolutionizing the way buildings are managed, shifting them away from traditional facilities management to a smarter, data-driven approach. IQnext is an integrated, centralized platform that is disrupting buildings and real estate infrastructure with its new-age cloud-based solution, delivering long-term sustainability and operational efficiency that is scalable across portfolios.

Job Summary

We are seeking a Technical Support Engineer who can assist our customers with IoT devices and cloud-based solutions. You will troubleshoot, diagnose, and resolve both software and hardware problems.

Designation- Technical Support Engineer

Experience- 1-3 Years

Role Type- Individual Contributor

Job Location- Bangalore (On-site)

Responsibilities

• Deliver exceptional technical support by promptly addressing client queries and issues.
• Manage incoming tickets / calls and resolve them while ensuring adherence to our SLA.
• Proactively identify root causes of problems and implement corrective / preventive actions.
• Collaborate with internal teams, partners, clients, engineers, and other technicians to ensure effective service delivery.
• Generate RCA reports and maintain internal documentation.
• Monitor cloud applications and critical devices.
• Maintain and enhance operational procedures related to incident management, monitoring, preventative maintenance, expansions, and upgrades.
• Perform first-level troubleshooting for cloud applications and field devices, providing remote / on-site assistance.

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