Engineer - Material Planning

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add an Engineer - Planning position will be based in Bangalore.

What a typical day looks like :

• Communicate internally (Customer Service, Technical Support, Renewal Sales, Sales, Hardware Manufacturing, Order Services) and externally (end user, and partner) to verify RMA details when there are escalations or issues concerning requests for Return Material Authorizations (RMAs).
• Evaluate and resolve issues where there is a mismatch between Citrix and the Customer regarding the replacement service program the customer has purchased.
• Evaluate, research, and update maintenance / warranty contract records in the appropriate system( Wolken, Oracle) to validate customer is entitled to an RMA replacement and deny warranty RMA replacements as required.
• Create warranty sales order for replacement unit in ERP system (Oracle) and ensure it releases, ships and delivers to the customer in a timely manner. Communicate and facilitate the resolution of all warranty RMA shipping exception issues globally.
• Manage RMA scenarios / escalations on accounts or programs that require special handling (Customer Exception RMAs due to previous quality issues, etc.).
• Provide return instructions to the end user, Manage exceptions to the return policy as required based on customer location or special circumstances and ensures reminders and invoices are adjusted as required.

Here Is Some Of What You'll Need (required)

Here are a few examples of what you will get for the great work you provide :

#LP17

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on : age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [HIDDEN TEXT] and we'll discuss your specific situation and next steps (NOTE : this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Skills Required

Oracle, Crm Systems, Microsoft Outlook