Advanced Engineer Infrastructure

Position Title : Advanced Engineer Infrastructure

Job Description :

Roles & responsibilities :

• Conduct Technical Analysis on the ServiceNow applications and modules
• Perform ServiceNow Application Configuration and Development of User Stories and Custom Code for ServiceNow application modules leveraging update sets
• Adhere to Development Best practices
• Create Design documentation as well as create or update ServiceNow code and configuration documentation
• Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
• Work with Admin support to resolve support issues within ServiceNow.
• Develop systems integrations and process automation
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
• Create or update ServiceNow reports and dashboards
• Flexibility to work with a variety of personalities and styles
• Team Player
• Must be a self-starter and keen to explore new solutions

Competencies :

Compassionate and kind, showing courtesy, dignity, and respect. They show sincere interest and empathy for all others.

Show integrity in what is done and how it is done - without sacrificing personal / business ethics.

Embrace an inclusion-focused mindset, seeking input from others on their work and encouraging the open expression of diverse ideas and opinions

Team-oriented, positively contributing to team morale and willing to help.

Learning-Focused, finding ways to improve in their field and use positive constructive feedback to grow personally and professionally

Skills Required :

ServiceNow

ITSM, ITBM, ITOM or any other Module

Frontend technologies -AngularJS

JavaScript

Rest APIs, SOAP, WSDL

Strong communication, problem-solving, and stakeholder management skills.

Additional Skills Required :

ITIL Foundation Certifications

ServiceNow System Development Certification