E-commerce Customer Support ExecutiveSadhna.co • Uttar Pradesh, India
E-commerce Customer Support Executive
Sadhna.co • Uttar Pradesh, India
2 days ago
Job description2–5 years of customer support experience in a D2C brand or similar environment Strong written and verbal communication skills Comfortable handling 50–150 queries per day Hands-on experience with Shopify, Shiprocket, Interakt / Wati, or similar tools Ability to remain calm under pressure, especially during sales and festival periods Strong follow-up habits and attention to detail Problem-solving mindset and ownership-driven personality Comfortable working in a fast-paced, high-volume environment Someone who genuinely enjoys helping people Someone who can manage both empathy and efficiency Someone who can independently troubleshoot order issues Someone who understands D2C operations, COD, RTO and logistics workflows Someone who is reliable, disciplined and consistent in communication Location : On-site / Ghaziabad Timing : Full-time, 6 days a week Compensation : Competitive and based on experience Joining : Immediate preferred
Sadhna.co is looking for a Senior Customer Support Executive to lead customer interactions across WhatsApp, Email and Call support.
We’re a fast-growing D2C spiritual wellness brand, and we need someone who can communicate clearly, solve customer issues with empathy, and manage support operations end-to-end.
This role requires someone who understands D2C support, delivery issues, RTO handling, and customer experience at scale.
Responsibilities
- Manage customer queries across WhatsApp, Email and Calls with clarity and empathy
- Handle pre-sales queries, order updates, replacements, refunds and escalations
- Operate inside Shopify, Shiprocket dashboards, and Support channels.
- Coordinate with the warehouse team for dispatch, returns, exchanges and damaged deliveries
- Track daily support metrics, RTO cases, delivery delays and customer satisfaction
- Maintain structured SOPs and ensure timely resolutions within SLA
- Prepare daily reports of tickets, issues, repeat complaints and resolutions
- Assist in improving customer experience across touchpoints
- Create templated responses and maintain tone consistency for the Sadhna brand
Requirements
What We’re Looking For
Work Details
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Customer Support Executive • Uttar Pradesh, India
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