Application Production Support

Candidate Profile :

Highly motivated with an ability to learn & master large and complex software systems

First class degree of top university

Mathematical or / and IT background is preferred.

Candidates must have relevant experience in a similar role, the majority of which should have been gained within APS or OPS. They must be experienced in providing support as part of a team, and have practical understanding of the criticality of ALMT applications.

The role focuses on a wide range of financial products and technologies. Hence candidates with additional finance background will be desirable.

Mandatory requirements, Good working knowledge of :

o ALMT

o SQL Skills

o Python scripting

Role-Specific Skills :

Knowledge of ALMT environments

Good knowledge on financial services with a focus on Front Office and OPS

Good functional knowledge on financial products

Good knowledge on Linux (Navigation the system 's directories, manipulating files, permission, Linux commands for process management)

Good Databases skills - SQL queries writing and analysis

Good scripting skills (eg. Perl, Shell, Python)

Practical understanding of production processes, including change and release management

Good incident and problem management skills, with knowledge of ITIL will be beneficial

Language Required : English

Personal Attributes :

Strong problem-solving skills

Good interpersonal skills and team player

Client-focused, attention to details, ownership and accountability, proactive, desire to learn

Available for work during week end and bank holidays (with appropriate notice) and out of hours in case of production incidents

High quality analysis with communication skills, ability to clearly explain technical issues

Ability to work under pressure in a changing environment

• Ability to read Java –
• Very good level of SQL (Oracle Sybase) –
• Knowledge of a scheduler – (Autosys) –
• Good level of Unix scripting
• Ability to read logs

Day to day activities :

Incident and Problem Management :

Application Monitoring and follow up :

Knowledge Management and Documentation :

Continuous Service Level improvement :

Maintenance and enhancements :

Project and specific tasks :