Associate Technical Support Specialist (Expression of Interest)

The ILM Production Technical Support Specialist will provide high-performance operations assistance and field support work for the ILM production environment in Mumbai.

This role will provide direct onsite assistance for technology used by our production teams, including proactive maintenance on computer systems and associated IT and AV infrastructure Partnering closely with ILM Tech teams, they will help contribute to ensure operations run smoothly for our employees. They will demonstrate the ability to work closely with engineering teams in including coordinating & making repairs with vendors and internal teams, as well as working on projects to improve our Production Operations.

What You'll Do

• Maintains computer systems and associated IT equipment within our offices and facilities.
• Communicates effectively with teams to ensure equipment is always production ready.
• Efficient installation and configuration of software as well as troubleshooting and repair of malfunctioning software in a Linux and Windows environment.
• Manage end user expectations and systems issues using technical and client service skills.
• Maintain / Troubleshoot networking equipment on offices (Switches, Wifi Access Points etc).
• Assist efforts to monitor the health of the infrastructure, and engages teams and vendors as needed to ensure problems are resolved quickly as needed.
• Responds to break / fix requests and demonstrates ownership of the problem until resolved.
• Properly integrate devices such as printers, scanners, and digitizing tablets with Linux, Macintosh and Windows systems.
• Troubleshoot and repair, or arrange for repair of, defective computer equipment.
• Must be willing to participate in a rotating on-call schedule.
• Actively communicate the status of issues and projects in progress to concerned parties on a timely basis.
• Identify and recommend solutions to technical issues as needed.

What We're Looking For

Required Skills / Competencies

Technical Skills Required

Preferred Skills / Competencies

▪ Complex pipelines and distributed compute platforms are considered a plus.

▪ Rendering / game engine technology / real time rendering is considered a plus.

▪ Supporting A / V equipment in a production environment is considered a plus

Skills Required

Scripting, Troubleshooting, Remote Management