B2B Collection AnalystConfidential • Kolkata
B2B Collection Analyst
Confidential • Kolkata
30+ days ago
Job descriptionBachelor's degree in commerce or business administration Working knowledge of SAP, S4HANA Excellent communication skills (Verbal and Writing) B2B collection experience in UK market Skilled in MS Excel and other related applications Skilled in different methods and techniques for negotiating payment terms with customers Knowledge of different types of queries regarding payments and standard responses to them Familiar with standard methods to obtain financial information from customers Proficiency in dealing with different types of non-payments and related problems
Roles and Responsibilities :
- Reconciling customer accounts through payment follow-ups
- Sending payment reminders
- Investigating and solving customers' problems
- Communicating the right information to the customers
- Establishing contact with customers to verify their details and account status
- Making collections pitches to customers by following standard scripts
- Handling customer queries, objections and rebuttals
- Updating customer account status
Qualification
Skills Required
Sap, B2B Services, Excel, Hana
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Collection Analyst • Kolkata
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