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Assistant It Manager
Assistant It ManagerUS Tech Solutions • Thane, IN
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Assistant It Manager

Assistant It Manager

US Tech Solutions • Thane, IN
17 hours ago
Job description

Title – Assistant Manager - IT

  • Timings – Rotational Shift per business requirement
  • Cab & Meals – Cab facility & one-time meal facility will be provided
  • Location – Hyderabad and Noida
  • Experience – 7+ years

Roles and Responsibilities

  • Managing IT Infrastructure Operations of local site as well as remote site and providing support to Organization users
  • Managing the team to ensure timely delivery of services
  • Responsible for maintaining the quality standards for service deliveries, meeting committed SLA on all tickets logged for / by the users, analysis of the location data
  • Active Directory (Hybrid, On-Prem, Cloud), ADFS, DHCP, DNS, CA, SSO, GPO management.
  • Cisco, Sonic Wall & Untangle UTM / Firewall / VPN / Router / Switch management
  • Demonstrate ability to effectively communicate technical issues to clients whether internal or external
  • Responsible to take improvement initiatives by proposing solution, SOP
  • Should be able to implement & governance of IT policies and procedures
  • Resolving queries / issues within the set TAT and act as Single Point of Contact for any escalation reported.
  • Implementing & / or isolate long term solutions to recurring problems
  • To act as performance manager to [x] staff for the next appraisal year and conduct regular meetings with staff to review progress
  • Assist team members to understand strengths and areas for development on each assignment / Projects.
  • Continuously develop industry / business / sector knowledge
  • Share knowledge within and between teams so that others can succeed
  • Identifying areas of improvement and working towards it
  • On Cloud : Hosted VoIP PBX management
  • On Premises VoIP PBX management.
  • Cisco, Sonic Wall & Untangle UTM / Firewall / VPN / Router / Switch management
  • Interact with other departments and co-ordinate for activities involving cross department
  • Managing & Taking care Internal / External IT audits & ISO Audits
  • Candidate's Profile

  • Detail oriented, organized, and thorough
  • 10+ years of experience
  • Ability to work in a fast-paced environment
  • Educational Qualification - Graduation / B.E / B.Tech / M.Tech / BCA / MSc / MCA in Technology with MCSE / MCSA / A+ / N+ CCNA / CCDA / CCSP / CCNP
  • Friendly, positive, and pro-active attitude
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    Assistant Manager It • Thane, IN

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