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Customer Relationship Officer
Customer Relationship OfficerFirstcry Franchise • Delhi, India
Customer Relationship Officer

Customer Relationship Officer

Firstcry Franchise • Delhi, India
20 days ago
Job description

Company Description

Firstcry Franchise Viman-nagar - Pune's Biggest Franchise store

Role Description

As a Customer Relationship Officer, your contributions will be essential in creating

exceptional shopping experiences for our customers and fostering long-term

relationships. Your responsibilities will include, but are not limited to :

  • Greeting all customers warmly and ensuring a welcoming environment throughout

the store.

  • Understanding customer needs and providing knowledgeable recommendations
  • on products, offers, and promotions.

  • Ensuring prompt and efficient customer service, including handling inquiries,
  • complaints, and feedback with professionalism and empathy.

  • Maintaining comprehensive product knowledge, staying updated on new arrivals
  • and existing inventory.

  • Assisting customers with billing, packaging, and any post-sales support required.
  • Managing loyalty programs, promotional campaigns, and customer engagement
  • initiatives to maximize satisfaction and repeat business.

  • Collaborating with other retail staff to achieve sales targets, maintain store
  • standards, and contribute to a positive team environment.

  • Documenting and resolving customer requests and concerns, escalating issues
  • when necessary to the Store Manager.

    Qualifications

    Hardworking, 12th pass , good in communication

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